Jeanna Nonnombre
Port Saint Lucie
Summary
Dynamic Medicare Sales Agent with a proven track record at HPOne, excelling in client education and satisfaction. Skilled in insurance verification and patient advocacy, I effectively increased revenue by identifying additional services. Bilingual communicator with strong organizational abilities, dedicated to enhancing client experiences and ensuring compliance with Medicare standards.
Overview
16
16
years of professional experience
2
2
Certifications
Work History
Medicare Sales Agent
HPOne
Port Saint Lucie
02.2022 - Current
- Educated clients on Medicare options and benefits.
- Presented coverage plans and services, enhancing client understanding and decision-making.
- Guided clients in accurately completing enrollment applications, ensuring compliance and efficiency.
- Delivered ongoing support post-enrollment, fostering client satisfaction and retention.
- Identified additional products and services in line with existing clients' benefit objectives to increase revenue.
- Utilized CRM systems to track client interactions and follow-ups.
Treatment Coordinator
Great Expressions Dental Centers
Port Saint Lucie
09.2021 - 01.2022
- Led team to organize treatment and placement activities, enhancing workflow efficiency.
- Reviewed X-rays to assist patients in selecting optimal treatment options.
- Researched billing issues, scheduled appointments, and verified insurance coverage to streamline patient processing.
- Increased overall revenue of dental office by achieving production goals set forth by corporate office.
Patient Service Representative
Aspen Dental
Port Saint Lucie
06.2019 - 09.2020
- Performed insurance verification to confirm patient coverage.
- Scheduling and collecting payment for patient treatment.
- Coordinated and explained treatment plans to patients for better understanding.
- Explained plans for treatment and payment options.
- Managed sending doctor referrals to specialists to ensure continuity of care.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Addressed client complaints with timely corrective actions and appropriate referrals.
- Organized patient records and database to facilitate information storage and retrieval.
- Compiled and reviewed medical charts.
Sales Representative
Norris Medical Supply
Port St Lucie
03.2016 - 01.2018
- Showcased product features and discussed technical details with customers to overcome objections and secure sales.
- Explained product prices and packages while addressing customer questions and concerns, facilitating informed purchasing decisions.
- Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
- Followed up with customers post-sale to assess satisfaction and resolve technical or service concerns, enhancing customer retention.
Patient Care Advocate
Express Scrripts Pharmacy
Port St Lucie
07.2012 - 01.2016
- Maintained confidentiality of patient data and condition at all times to safeguard health information.
- Upheld confidentiality requirements and regulatory compliance guidelines in all areas.
- Processed prescription refills for patients at pharmacy.
- Faxed doctor requests to expedite patient care.
Crew Trainer
Mcdonalds
Port St Lucie
02.2010 - 07.2012
- Supervised a team of 12 or more employees to maintain operational flow.
- Bagged customer orders while supervising and training new employees to maintain high service standards.
- Processed customer transactions efficiently as a cashier to enhance customer experience.
- Prepared cooking supplies, ingredients, and workstations during opening and closing procedures to ensure seamless service.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Education
High School Diploma -
St.James Academy
Fort.pierceSkills
- Medicare Compliance
- Insurance verification
- Financial arrangements knowledge
- Customer support
- Patient support
- Records management
- Data entry
- Bilingual
- Decision-making
- Problem resolution
- Organization
- Supervision
- Team management
- Communication
- Dental knowledge
Certification
Licensed Health Insurance Agent.
Languages
French
Professional
Timeline
Medicare Sales Agent
HPOne
02.2022 - Current
Treatment Coordinator
Great Expressions Dental Centers
09.2021 - 01.2022
Patient Service Representative
Aspen Dental
06.2019 - 09.2020
Sales Representative
Norris Medical Supply
03.2016 - 01.2018
Patient Care Advocate
Express Scrripts Pharmacy
07.2012 - 01.2016
Crew Trainer
Mcdonalds
02.2010 - 07.2012
High School Diploma -
St.James Academy