Jeanne Cantillo
Brick Township,NJ
Summary
Enthusiastic BDC Manager offering nine years of experience in the customer service industry. Highly-motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Devoted to giving every customer a positive and memorable experience.
Overview
40
40
years of professional experience
Work History
BDC Manager
Ray Catena Mercedes Benz
Freehold, NJ
01.2016 - Current
- Monitored incoming telephone calls, emails, and other communication channels for inquiries from potential customers.
- Created and maintained a database of customers for tracking purposes.
- Developed and implemented strategies to ensure customer retention in the BDC.
- Conducted follow-up calls with existing customers to ensure satisfaction with services provided.
- Provided timely responses to customer inquiries via phone, email, and other communication channels.
- Identified areas of improvement within the BDC operations to increase efficiency and effectiveness.
- Analyzed customer feedback data to identify trends in service requests and complaints.
- Trained new staff on customer service processes, product knowledge, and company policies.
- Managed day-to-day operations of the BDC including scheduling shifts, assigning tasks.
- Met pre-set guidelines for weekly appointments, shows and outbound calls.
- Managed and trained cashiers on proper cash handling procedures.
- Maintained accurate records of daily transactions, including deposits and withdrawals.
- Ensured compliance with all company policies, procedures and regulations regarding cash management.
- Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.
- Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
- Monitored cash drawers in checkouts to verify adequate cash supply.
Cashier
Allcare Therapy Services
Howell, NJ
01.2015 - 01.2016
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
School Cashier
HOWELL BOE
Howell Township, NJ
09.2008 - 12.2015
- Monitored cashiers to ensure accuracy in transactions and compliance with company policies.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Greeted students, staff and visitors in a friendly and professional manner.
- Processed student fees for cafeteria meals, athletics, books, field trips and other activities.
- Maintained confidentiality regarding financial matters of both the school district and individual students and families.
Administrative Assistant
NICHOLAS J BOURAS, INC
SUMMIT, NJ
08.1984 - 06.2001
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Compiled reports based on gathered information.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Developed and implemented strategies to improve profitability, reduce costs, and increase revenues.
- Identified discrepancies in financial data and suggested solutions for resolution.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Developed project plans for various tasks assigned by upper management.
Skills
- Supervision and leadership
- Technically savvy
- Organizational
- Data Management
- Teamwork and Collaboration
- Decision-Making
- Clerical and Administrative Support
- Microsoft Office
- Ignite
Timeline
BDC Manager
Ray Catena Mercedes Benz
01.2016 - Current
Cashier
Allcare Therapy Services
01.2015 - 01.2016
School Cashier
HOWELL BOE
09.2008 - 12.2015
Administrative Assistant
NICHOLAS J BOURAS, INC
08.1984 - 06.2001