Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Brianna Carroll

North Attleboro,MA

Summary

Results-driven BDC Manager specializing in developing and monitoring successful outbound and inbound phone and internet campaigns to maximize dealership traffic. Demonstrates business development, leadership and operations experience in busy automotive center. Hires, trains and motivates BDC team to meet and exceed sales and customer service objectives.

Overview

5
5
years of professional experience

Work History

BDC Manager

Pride Hyundai Of Seekonk
10.2023 - Current
  • Increased sales leads by implementing targeted marketing campaigns and strategic outreach efforts.
  • Enhanced customer retention through exceptional communication, attentive follow-up, and personalized service.
  • Streamlined BDC operations by identifying inefficiencies, implementing process improvements, and reducing response times.
  • Improved team productivity by developing comprehensive training programs, monitoring performance metrics, and providing ongoing feedback.

BDC Representative

First Hyundai And CDJR
11.2019 - 05.2021
  • Being able to handle a heavy inflow of emails and phone calls and being able to reply in a timely manner
  • Setting and confirming appointment dates
  • Boosted sales with proactive follow-up calls and consistent communication with potential clients.
  • Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
  • Contributed to team success by consistently meeting or exceeding individual performance goals.

BDC Representative

Central 44
09.2018 - 08.2019
  • Proficient in system used, and able to communicate and train coworkers
  • Able to answer calls and emails efficiently and in a timely manner
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined appointment scheduling for increased efficiency and improved customer experience.

Education

Bachelor of Science - Business Management

Bridgewater State University
Bridgewater, MA
05.2020

High School Diploma -

Silver Lake High School
Kingston, MA
05.2017

Skills

  • Customer Service
  • Multitasker
  • Self-Motivated
  • Leadership/Decision Maker
  • Pricing Strategies
  • Marketing Plans
  • Communication
  • Word/ Excel Proficient

Awards

  • Early Enrollment Scholarship to Johnson and Wales
  • DECA member scholarship
  • Caitlin Ledwell Memorial Scholarship
  • Bridgewater State University Dance Team Captain 2019-2020

Timeline

BDC Manager

Pride Hyundai Of Seekonk
10.2023 - Current

BDC Representative

First Hyundai And CDJR
11.2019 - 05.2021

BDC Representative

Central 44
09.2018 - 08.2019

Bachelor of Science - Business Management

Bridgewater State University

High School Diploma -

Silver Lake High School

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Brianna Carroll