Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jeanne Charlesworth

Lincoln Park

Summary

Dynamic Customer Service Representative with a proven track record at Autokiniton, excelling in complaint resolution and relationship building. Leveraged strong communication skills to enhance customer satisfaction and implemented quality assurance measures that improved service processes. Adept at database management and maintaining professionalism under pressure, ensuring a seamless customer experience.

Overview

29
29
years of professional experience

Work History

Customer Service Representative

Autokiniton
Detroit
01.2018 - Current
  • Developed positive relationships with customers through friendly interactions.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Provided accurate information about products and services to customers.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved customer complaints promptly and efficiently.

Quality Control Technician

Autokiniton
Detroit
01.2000 - 01.2018
  • Developed corrective action plans when needed to resolve quality issues.
  • Evaluated product performance by conducting tests such as functional testing, stress testing, and burn-in testing.
  • Collaborated with production personnel concerning any changes made during the manufacturing process which could affect product quality or reliability.
  • Reviewed engineering drawings and technical documents for accuracy and completeness prior to release for manufacturing use.
  • Audited finished products against applicable industry standards before releasing them for shipment.
  • Utilized a variety of measuring instruments including calipers, micrometers, gauges and other precision tools.
  • Monitored production processes for quality control purposes, ensuring that all work is completed according to established standards.
  • Identified areas of improvement in existing processes to increase efficiency.
  • Maintained accurate records on product inspection results and reported findings to management team.
  • Investigated supplier problems associated with defective materials received from outside vendors in order to determine root causes of failure.
  • Resolved customer complaints regarding product quality in a timely manner.
  • Participated in continuous improvement activities such as Kaizen events aimed at improving overall quality levels within the organization.
  • Monitored daily performance of production team to identify and address issues affecting quality product output.
  • Examined samples of raw materials before use in production.
  • Compared samples to standards and specifications by performing detailed measurements and tests.
  • Assisted with correcting systemic problems in order to eliminate errors.
  • Monitored and upheld safe operating procedures and clean area mandates to meet regulatory requirements.
  • Performed visual and dimensional inspections on manufactured parts.

Production Operator

Autokiniton
Belleville
05.1996 - 01.2010
  • Collaborated with team members to increase efficiency and productivity on the production line.
  • Communicated effectively with supervisors regarding work progress, challenges, and any potential safety concerns.
  • Ensured that all products met established quality standards before packaging them for shipment.
  • Inspected finished goods for defects prior to packaging or shipping out to customers.
  • Operated heavy machinery such as forklifts, pallet jacks, cranes. to move materials around the facility safely.
  • Assisted in training new employees on proper machine operation techniques and safety protocols.
  • Participated in continuous improvement initiatives to reduce waste and improve product quality.
  • Maintained accurate logs and records of production output, quality control tests, and other related activities.
  • Complied with all relevant health and safety regulations while performing job duties.
  • Recommended process improvements to enhance operational safety and efficiency.
  • Completed housekeeping and maintenance duties to keep production area safe, organized and ready for next shift.

Education

High School Diploma -

Lincoln Park High School
Lincoln Park, MI
06-1993

Skills

  • Customer service
  • Complaint resolution
  • Database management
  • Product knowledge
  • Quality assurance
  • Relationship building
  • Communication skills
  • Time management
  • Administrative support
  • Microsoft PowerPoint
  • Scheduling
  • Shipping procedures
  • Skype
  • Data entry
  • Typing proficiency
  • Email management
  • Professional telephone demeanor
  • Customer relations
  • Dispute resolution
  • Microsoft office expertise

References

References available upon request.

Timeline

Customer Service Representative

Autokiniton
01.2018 - Current

Quality Control Technician

Autokiniton
01.2000 - 01.2018

Production Operator

Autokiniton
05.1996 - 01.2010

High School Diploma -

Lincoln Park High School

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Jeanne Charlesworth