Hi, I’m
Jeanne DiFrancesco
Philadelphia,PA
Summary
. Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
12
years of professional experience
Work History
Peterson Insurance Services
Personal Lines Agent
06.2022 - Current
Job overview
- Analyze customer needs to provide customized insurance solutions.
- Manage over 50 customer calls per day.
- Monitor customer feedback and identify areas of improvement.
- Determine financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Input and categorize customer written and verbal communication summaries into CRM system.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Increased production by 10% throughout first year with company.
Crimson Hair Studio
Stylist & Salon Bridal Coordinator
04.2014 - 04.2022
Job overview
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Deliver seamless service in high touch service environment.
- Handled customer inquiries and suggestions courteously and professionally.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Established book of 100+ regular clients through consistent delivery of requested services and exceptional results.
- Updated customer service standards to increase number of return customers and overall company profits 10%.
Education
Temple UniversityPhiladelphia, PA
BBA from Entrepreneurship
2011
Skills
- Customer Needs Assessments
- CRM Software
- Persuasive Negotiations
- Administrative Support
- Detail Oriented
- Research
- Microsoft Office
- Windows & Mac Proficient
- Customer Relationship Management
- Managing Multiple Tasks
- Policy Renewals
- Customer Accounts Management
- Prospecting Clients
- Property and Casualty Insurance Sales
- Health Insurance Sales
- Consultative Sales Approach
- Adobe Systems Adobe Photoshop
- Account Balancing
- Advanced MS Office Suite Knowledge
- Data Entry Documentation
- Microsoft Outlook
- Google Docs
- Excel Spreadsheets
- Intuit QuickBooks
- Adobe Systems Adobe Acrobat
Timeline
Personal Lines Agent
Peterson Insurance Services
06.2022 - Current
Stylist & Salon Bridal Coordinator
Crimson Hair Studio
04.2014 - 04.2022
Temple University
BBA from Entrepreneurship
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