Julissa Martinez
Houston,TX
Summary
I am a highly motivated young adult currently seeking for an opportunity to grow within an organization. I set myself apart from others by having the positive attitude and willingness to learn and obtain the experience needed to be an affiant member of your team.
Overview
3
3
years of professional experience
Work History
Personal Lines Agent
Farmers Insurance Agency
Cypress, Texas
10.2023 - Current
- Provided guidance to customers on their insurance coverage options and risks associated with each option.
- Processed customer payments for policies, endorsements, cancellations, and renewals.
- Collaborated with underwriters to ensure that all policy documents met company standards prior to issuance.
- Managed customer accounts including billing, policy updates, cancellations, and renewals.
- Responded promptly to customer inquiries via email or phone calls.
Personal Shopper
HEB Grocery Store
Spring, TX
10.2021 - 08.2023
- Maintain high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently meet deadlines and quality goals for accuracy and timeliness.
- Serve customers with knowledgeable,friendly support at every stage of shopping and purchasing.
- Collaborated with store management team to ensure appropriate inventory levels were maintained.
Drive-Thru Cashier
Whatabuger
Spring, TX
01.2021 - 06.2021
- Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash,check and credit transactions with excellent accuracy levels.
- Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
Education
Lone Star College System
Spring, TX06-2026
Klein Collins High School
Spring, TX06-2022
Skills
- Insurance product knowledge
- Exceptional Customer Service
- Dedicated
- Responsible
- Bilingual
- Team Player
Timeline
Personal Lines Agent
Farmers Insurance Agency
10.2023 - Current
Personal Shopper
HEB Grocery Store
10.2021 - 08.2023
Drive-Thru Cashier
Whatabuger
01.2021 - 06.2021
Lone Star College System
Klein Collins High School