Jeanne Fedorick
Warminster,PA
Summary
Proven track record in enhancing customer satisfaction and streamlining processes, notably at Prudential Insurance Company. Expert in recordkeeping and file management, coupled with a strong work ethic. Detail-oriented team player with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
48
48
years of professional experience
1
1
Certification
Work History
License Administrator
ResultsCX
05.2020 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Maintain license records for 200 agents.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
Delivery Driver
Amazon
11.2019 - 02.2020
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
License and Appointment Associate
Worldwide Insurance Company
05.2012 - 10.2019
- Monitor and process information for regulatory compliance per state requirements.
- Implement procedures for all licensed employees.
- Monitor OFAC sanctions list.
- Maintain license records for 800 agents.
- Review and approve all new and renewal business.
- Handle HIPAA violations for company.
CSR, Supervisor, Underwriting Specialist
Prudential Insurance Company
03.1981 - 05.2012
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Developed and implemented customer service policies and procedures.
- Facilitated regular training sessions for the CSR team, ensuring their skills remained current and relevant in the industry.
- Streamlined processes for faster issue resolution, leading to improved customer experiences.
- Handled incoming underwriting calls from prospective clients.
Cashier
BJ's Warehouse
03.1999 - 09.2011
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
Cashier
Shelly's Pharmacy
01.1976 - 03.1981
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Abraham Lincoln High School
Philadelphia, PA06.1978
Skills
- Customer Service
- Attention to Detail
- Recordkeeping and File Management
- Personable and Approachable
- Work Ethic and Integrity
- Reliability and punctuality
- Cash Register Operation
Certification
Pennsylvania Notary
Timeline
License Administrator
ResultsCX
05.2020 - Current
Delivery Driver
Amazon
11.2019 - 02.2020
License and Appointment Associate
Worldwide Insurance Company
05.2012 - 10.2019
Cashier
BJ's Warehouse
03.1999 - 09.2011
CSR, Supervisor, Underwriting Specialist
Prudential Insurance Company
03.1981 - 05.2012
Cashier
Shelly's Pharmacy
01.1976 - 03.1981
High School Diploma -
Abraham Lincoln High School