Jeanne Fox
New York,NY
Overview
5
5
years of professional experience
Work History
Barista and Wine Bar Associate
Restoration Hardware
New York , NY
07.2023 - Current
- Demonstrated the proper techniques for frothing milk, brewing espresso drinks, and creating latte art.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided exceptional customer service to luxury clientele, ensuring a memorable experience.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
Host
Restoration Hardware
New York, NY
04.2023 - 07.2023
- Managed dining room layout to maximize efficiency of staff members.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Served as point-of-contact for resolving guest complaints or special requests.
- Provided excellent customer service by anticipating customer needs.
- Assisted other departments when needed such as bussing tables or delivering food orders.
Host
Tanner Smith's
New York, NY
11.2022 - 07.2023
- Greeted guests upon arrival and provided them with menus.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
Barista
Zai's Dessertery
New York, NY
01.2022 - 08.2022
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Shift Lead
Starbucks
Grand Rapids, MI
07.2019 - 02.2021
- Ensured all safety and sanitation regulations were met throughout the shift.
- Conducted weekly inventory of supplies, equipment, and food items.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Ordered products from suppliers when inventory was low or out of stock.
Education
American Musical And Dramatic Academy - New York
New York, NYSome College (No Degree) -
University of Southern California
Los Angeles, CAGrand Rapids Community College
Grand Rapids, MISkills
- Task Prioritization
- Creative solutions
- Latte art
- Food Running
- POS System Operation
- Team Leadership
- Hospitality and accommodation
- Open Table and Resy
Timeline
Barista and Wine Bar Associate
Restoration Hardware
07.2023 - Current
Host
Restoration Hardware
04.2023 - 07.2023
Host
Tanner Smith's
11.2022 - 07.2023
Barista
Zai's Dessertery
01.2022 - 08.2022
Shift Lead
Starbucks
07.2019 - 02.2021
American Musical And Dramatic Academy - New York
Some College (No Degree) -
University of Southern California
Grand Rapids Community College