Summary
Skills
Work History
Education
Generic

Jeanne Jones

Gladstone,MI

Summary

Dynamic Scheduling Coordinator at Knudsen Dentistry, adept at enhancing patient satisfaction through efficient appointment management and streamlined processes. Proven problem-solver with strong communication skills, successfully reducing no-show rates and improving team productivity. Proficient in dental practice management software and Excel, ensuring accurate scheduling and documentation.

Highly organized professional specializing in efficient scheduling processes and team collaboration. Proven ability to optimize schedules and enhance operational flow. Known for reliability and flexibility, ensuring seamless coordination even in dynamic environments. Key skills include time management, conflict resolution, and adaptability.

Effective Scheduling Coordinator promoting more than 11 + years' experience supporting personnel in busy, office environments. A pleasant individual with terrific scheduling, project tracking and issue resolution talents. A knowledgeable employee considered a valuable asset to any company.

Skills

  • Problem-solving
  • Strong work ethic
  • Data entry
  • Verbal and written communication
  • Time management skills
  • Teamwork and collaboration
  • Attention to detail
  • Schedule management
  • Critical thinking
  • Scheduling proficiency
  • Deadline oriented
  • Scheduling
  • Skilled in Word, Excel,scheduling programs
  • Telephone etiquette
  • Customer service and support
  • Patient scheduling
  • Patient registration
  • Documentation and reporting
  • Phone and email etiquette
  • Multitasking and organization

Work History

Scheduling Coordinator

Knudsen Dentistry
Escanaba, MI
08.2021 - Current
  • Coordinated patient appointment schedules to optimize office workflow and enhance patient satisfaction.
  • Managed communications with patients regarding scheduling changes and confirmations, ensuring clarity and efficiency.
  • Utilized dental practice management software to track appointments and patient records accurately.
  • Developed streamlined processes for appointment reminders, reducing no-show rates significantly.
  • Collaborated with dental staff to align scheduling needs with operational demands, improving team productivity.
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Enhanced scheduling efficiency by implementing automated systems and optimizing coordination processes.
  • Improved patient satisfaction with timely and accurate appointment setting.
  • Addressed and resolved scheduling issues promptly, minimizing disruptions to planned activities.
  • Fostered positive relationships with clients by efficiently addressing scheduling changes and requests.
  • Monitored front areas so that questions could be promptly addressed.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Education

High School Diploma -

Gladstone High School
Gladstone, MI

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Jeanne Jones