Jeanne L Sheridan
Lodi,CA
Summary
Dynamic Services Project Coordinator with a proven track record at Lowe's, excelling in project management and customer service. Skilled in conflict resolution and employee training, I effectively troubleshoot complex issues, ensuring seamless operations and timely project delivery. Committed to driving team success and enhancing customer satisfaction through strategic problem-solving.
Overview
30
30
years of professional experience
Work History
Services Project Coordinator
Lowe's Installation Support Team
03.2024 - Current
- Collaborated with various stakeholders daily to ensure seamless operations.
- Troubleshot installation issues with vendors, stores, customers, and installers.
- Conducted thorough research during each call, utilizing multiple systems for effective solutions.
- Coordinated project schedules and timelines for installation services to meet deadlines.
PRO Business Customer Advocate (National Accounts)
Lowe's
Albuquerque, NM
11.2022 - Current
- Assist with Tax Exemption.
- Uses available resources and strong judgment to determine the best course of action and/or optimal solution while interacting with customers.
- Navigates several computer systems simultaneously and multitasks efficiently in order to accurately gather necessary information to address customer issues.
- Provides adequate information and explanation to customers regarding products, offerings, services, pricing information, and all other business customer questions.
- Leverages problem solving skills and remains calm under pressure to resolve increasingly complex problems.
- Assisted customers with product selection and inquiries effectively.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
Claims Specialist III
Safelite Solutions Claims
Rio Rancho, NM
01.2015 - 09.2020
- Trained/Mentored 25 employees continuously.
- Insurance claims: Auto, property, workman's compensation and general liability. All insurance companies except State Farm.
Customer Service Specialist/Billing
Nordstrom
Cedar Rapids, IA
01.2011 - 10.2014
- Assisted new hires/mentor of 15 employees.
- Empowered to make my own judgement calls.
- Placed large orders.
- Worked in warehouse also.
Customer Care Tax Specialist
TaxAct, 2nd Story Software
Cedar Rapids, IA
01.2010 - 12.2012
- Company Overview: Seasonal
- Supervised and answered questions for approximately 25 people.
- Answered tax questions regarding forms, rejections, extensions, billing issues, and payments owed to the IRS.
- Seasonal
Business Billing and Specialist
McLeodUSA
Cedar Rapids, IA
01.2008 - 12.2010
- Assisted in training of 20 employees when the company was hiring.
- Calculated/Figured minor and major billing issues to $0.01.
- Large amounts of money handled.
- Business to Business selling circuits.
Annuity Death Claims Analyst
AEGON/TransAmerica
Cedar Rapids, IA
01.2006 - 12.2008
- Process fixed and variable annuity death claims for beneficiaries valued at $1 million dollars; $1,000,000.00 plus.
- Escalated to legal for any clarification that was needed.
- Ensured policies and processes were followed for each state and any regulatory departments.
- Escalated decisions outside of normal process to legal.
- Worked with attorneys and other legal entities.
- Reviewed taxes for each state for correct payment.
Investigation Specialist/Telecommunications
MCI/Verizon
Cedar Rapids, IA
01.1996 - 12.2005
- Responded to Federal Communication Commission (FCC) and Better Business Bureau (BBB) customer complaints.
- Complied with all regulatory rules.
- Supervised employee's companywide ensuring compliance and correct discipline.
- Technical Network Team/Repair Services.
Customer Care
Lowe's
Albuquerque, NM
04.2022
Repair Services Specialist
Lowe's
Albuquerque, NM
11.2021
- Handled all repair issues.
- Worked with Original Equipment Manufacturer (OEM) to resolve damaged/defective products.
- Assets, warranty, and replacement plans.
Education
AA - Medical Billing & Coding
US Career Institute
Colorado03.2014
Microsoft Certificate -
Skills
- Project management
- Customer service
- Team building
- Employee training
- Data analysis
- Conflict resolution
Accomplishments
- The First Top Rookie Award was created for me at MCI for exceeding all parameters.
- Received the top award of Circle of Excellence with MCI.
References
References available upon request.
Timeline
Services Project Coordinator
Lowe's Installation Support Team
03.2024 - Current
PRO Business Customer Advocate (National Accounts)
Lowe's
11.2022 - Current
Customer Care
Lowe's
04.2022
Repair Services Specialist
Lowe's
11.2021
Claims Specialist III
Safelite Solutions Claims
01.2015 - 09.2020
Customer Service Specialist/Billing
Nordstrom
01.2011 - 10.2014
Customer Care Tax Specialist
TaxAct, 2nd Story Software
01.2010 - 12.2012
Business Billing and Specialist
McLeodUSA
01.2008 - 12.2010
Annuity Death Claims Analyst
AEGON/TransAmerica
01.2006 - 12.2008
Investigation Specialist/Telecommunications
MCI/Verizon
01.1996 - 12.2005
AA - Medical Billing & Coding
US Career Institute
Microsoft Certificate -
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