Alyssa Benson
Rio Rancho,NM
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
2017
2017
years of post-secondary education
Work History
Services Project Coordinator
Lowe’s Home Improvement
Rio Rancho
03.2021 - Current
- Coordinated project timelines and schedules for home improvement initiatives.
- Collaborated with vendors to ensure timely delivery of materials and supplies.
- Monitored project progress and reported updates to senior management regularly.
- Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.
- Established and maintained quality performance metrics to meet objectives.
- Improved customer service feedback scores through outstanding service.
- Provided friendly and efficient customer service to customers.
Cashier
Dicks Sporing Goods
Albuquerque, New Mexico
10.2020 - 04.2021
- Processed customer transactions efficiently at the checkout counter.
- Assisted customers with product inquiries and recommendations.
- Maintained clean and organized checkout area for optimal customer experience.
- Managed returns and exchanges while following store policies.
- Greeted customers and answered any questions they had about the store's products and services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Collaborated with team members to restock merchandise on the sales floor.
Lead Manager
Boba Tea Company
Albuquerque, New Mexico
05.2019 - 10.2020
- Trained and developed staff on product knowledge and customer service techniques.
- Implemented inventory management systems to track supplies and reduce waste.
- Crafted a variety of beverages according to standard recipes and customer preferences.
- Handled customer inquiries and provided exceptional service during busy shifts.
- Audited cash registers at the end of each shift for accuracy.
- Managed budget for department, ensuring all expenses stayed within allocated funds.
Sales Associate
The Cinchy Cowgirl
Corrales, New Mexico
05.2018 - 05.2019
- Assisted customers in selecting products and provided knowledgeable recommendations.
- Managed inventory levels and organized merchandise displays for optimal presentation.
- Maintained a clean and organized sales floor to create a welcoming shopping environment.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Built and maintained relationships with peers and upper management to drive team success.
Education
Graduate Certificate - Medical Assistance
Pima Medical Institute
10.2017 - 10.2018
Rio Rancho High School
Rio Rancho, NMSkills
- Customer service
- Leadership and inspiration
- Problem solving
- Project management
- Quality performance
- Inventory management
- Time management
- Effective communication
Timeline
Services Project Coordinator
Lowe’s Home Improvement
03.2021 - Current
Cashier
Dicks Sporing Goods
10.2020 - 04.2021
Lead Manager
Boba Tea Company
05.2019 - 10.2020
Sales Associate
The Cinchy Cowgirl
05.2018 - 05.2019
Graduate Certificate - Medical Assistance
Pima Medical Institute
10.2017 - 10.2018
Rio Rancho High School