Alyssa Benson
Rio Rancho
Summary
Experienced with managing project timelines, resources, and stakeholder communications efficiently. Utilizes problem-solving skills to address project challenges and ensure smooth execution. Track record of implementing project management best practices to deliver quality outcomes.
Overview
9
9
years of professional experience
Work History
Services Project Coordinator
Lowe's Home Improvement
03.2021 - Current
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
- Responded to requests for information on materials to inquiring parties.
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers.
- Kept corporate and client information confidential, adhering to data safety measures.
Lead Manager
Boba Tea Company
05.2019 - 10.2020
- Built a high-performance team culture through effective leadership techniques such as coaching, mentoring, and empowerment.
- Boosted team productivity by implementing efficient project management strategies.
- Evaluated employee performance regularly, offering constructive feedback and creating tailored development plans for continuous improvement.
- Managed multiple high-priority projects simultaneously, ensuring timely completion of each without compromising quality.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Sales Associate
The Cinchy Cowgirl
05.2018 - 05.2019
- Responsible for opening and closing shop
- Excellent customer service
- Improved engagement with merchandise
- Prepared and performed in Facebook live sales
- Restocked inventory
- Steamed and barcoded new arrivals
- Handled returns and exchanges of merchandise
- Performed basic math skills
- Provided assistance to customer needs and queries
- Achieved monthly sale goals
- Built productive trust relationships with customers and coworkers
- Maintained a clean and comfortable environment for shoppers
Medical Assistant (Externship)
Piñon Perinatal
09.2017 - 10.2017
- Administered medications
- Delivered injections
- Performed successful blood draws
- Prepared exam rooms
- Restocked medical tools, equipment, and supplies
- Demonstrated HIPPA compliance
- Proficient in filing charts
- Built a professional relationship with patients and fellow coworkers
- Updated patient medical records
- Vital signs
- Input Tricore/Quest labs
Customer Service Representative
Convergys
01.2016 - 01.2017
- Provided frontline customer service
- Maintained accurate customer accounts
- Accurately registered new customers into the system
- Continually maintained a sanitary work environment
- Followed HIPAA standards
Education
Medical Assistant Certificate - Training in numerous departments
Pima Medical Institute
Rio Rancho, New Mexico10.2017
High School Diploma -
Rio Rancho High School
Rio Rancho, New Mexico05.2015
Skills
- Telephone etiquette
- Communication skills
- Dependability
- Problem-solving
- Project coordination
- Time management
- Detail-oriented
- Team coordination
- Critical thinking
- Decision-making
- Customer service
- Team leadership
Certifications Awards
- HIPAA/OSHA Complaint training certificate
- First AID/CPR for HCP Certified
- Honor Roll, Pima
Timeline
Services Project Coordinator
Lowe's Home Improvement
03.2021 - Current
Lead Manager
Boba Tea Company
05.2019 - 10.2020
Sales Associate
The Cinchy Cowgirl
05.2018 - 05.2019
Medical Assistant (Externship)
Piñon Perinatal
09.2017 - 10.2017
Customer Service Representative
Convergys
01.2016 - 01.2017
High School Diploma -
Rio Rancho High School
Medical Assistant Certificate - Training in numerous departments
Pima Medical Institute
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