Jeanne M. Amaro
Spokane
Summary
Dynamic operations executive with a proven track record at, excelling in conflict resolution and strategic planning. Spearheaded the Behavioral Health Service Line to achieve consistent profitability, while enhancing risk management protocols and fostering partnerships that drive organizational success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
VP of Operations
Community Health Association of Spokane
Spokane
01.2020 - Current
- Set, communicate, and monitor strategic priorities, key performance indicators, and initiatives of assigned service lines.
- Collaborate with community partners and advocacy groups to jointly set legislative advocacy agendas and coordinate in the delivery and transition of care for patients.
- Resolve complex employee disputes through conflict resolution and de-escalation.
- Responsible for smooth operations of the day-to-day activities of assigned service line and clinic regions.
- Led the Behavioral Health Service Line through improvements to function with a consistent net positive income for the first time in organizational history.
- Participated in the Washington Association for Community Health Behavioral Health Committee throughout the 2024 legislative session to successfully advocate for change.
- Advocated with the Community Health Network of Idaho to make contract amendments for a state Medicaid contract for Behavioral Health Services.
Employment Law Consulting
Self-Employed
Spokane
10.2014 - Current
- Provided counsel to employers on federal, state, and local employment laws including onboarding, offboarding, and discrimination.
- Successfully mitigated litigation risks for clients through effective employment matter advisement.
- Guided small businesses in navigating employment issues with a non-adversarial approach that reduces stress.
- Educated clients on leave policies, wage and hour regulations, and worker’s compensation requirements.
VP of Risk Management and Operations
Community Health Association of Spokane
Spokane
03.2017 - 01.2020
- Established and maintained standards and guidelines to mitigate organizational risk.
- Oversaw management of liability carriers and high-risk situations, including discrimination and workplace injury claims.
- Directed daily operations for regional clinics and programs, ensuring compliance with established policies.
- Led implementation of Risk Management Information System, enhancing data-driven risk management planning.
- Developed strategies with Workforce Development Department to address employment-related risks through standardized policies.
Risk Manager & Privacy Manager
Community Health Association of Spokane
Spokane
08.2014 - 03.2017
- Oversaw safety, security, and privacy programs.
- Managed situations identified as high risk.
- Developed and delivered trainings on high-risk areas.
- Developed standard protocols for investigating high risk events.
- Successfully resolved numerous events that could have led to litigation.
- Developed Privacy and Risk Management education to ensure employees understand their roles and responsibilities in maintaining patient privacy and patient safety.
- Implemented strategies to strengthen understanding of patient privacy among staff.
Legal, Risk Management, and Compliance Intern
Community Health Association of Spokane
Spokane
03.2013 - 05.2014
- Developed, updated, and revised corporate policies and handbooks.
- Reviewed contracts.
- Assisted in various legal research.
Education
MBA - Organizational Leadership
Eastern Washington University
Cheney05.2026
Juris Doctorate -
Gonzaga University School of Law
Spokane05.2014
B.S. - Exercise Science
Gonzaga University
Spokane05.2008
Skills
- Conflict resolution
- Partnership development
- Data-driven decision making
- Legal research
- Strategic planning
- Cross-functional collaboration
- Business performance management
- Risk assessment
- Operations management
- Team building
- Cross-functional leadership
- Legal counseling
- Legal analysis
Certification
- Washington State Bar, 10/01/14
- Idaho State Bar, 10/01/15
Timeline
VP of Operations
Community Health Association of Spokane
01.2020 - Current
VP of Risk Management and Operations
Community Health Association of Spokane
03.2017 - 01.2020
Employment Law Consulting
Self-Employed
10.2014 - Current
Risk Manager & Privacy Manager
Community Health Association of Spokane
08.2014 - 03.2017
Legal, Risk Management, and Compliance Intern
Community Health Association of Spokane
03.2013 - 05.2014
MBA - Organizational Leadership
Eastern Washington University
Juris Doctorate -
Gonzaga University School of Law
B.S. - Exercise Science
Gonzaga University