Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive experience. Skilled in working under pressure and adapting to new situations and challenges.
Overview
18
18
years of professional experience
Work History
Co-Founder and President
The Katie McBride Foundation
Great River, NY
03.2008 - Current
Established relationships with families of children with cancer and other catastrophic illnesses who are in need of support, both emotional and financial, in addition to cultivating relationships with key supporters, vendors, and volunteers.
Developed, organized and implemented events such as fundraisers, activities for our "Katie's Kids", and recognition and appreciation events for our volunteers and supporters.
Supervised volunteers in the organization's programs and services.
Managed overall workflow of projects from conception to completion.
Owner and Guest Services Manager
New Hyde Park Funeral Home
New Hyde Park , NY
01.2010 - 03.2024
Greeted visitors and provided assistance to families during funeral arrangements.
Assisted with the setup of chapel or visitation areas prior to services.
Performed administrative tasks such as payroll, petty cash accounting, answering phones, filing paperwork and handling payments.
Provided grief counseling support for family members before, during and after services.
Cleaned facilities on a regular basis ensuring that all areas are presentable for guests.
Assisted funeral director in coordination of services.
Office Administrator
Coach Real Estate Associates
East Islip, NY
09.2006 - 01.2019
Coordinated and managed daily administrative operations of the office.
Answered incoming calls in a professional manner, directed callers to appropriate personnel, coordinated showing appointments or took messages as needed.
Greeted visitors warmly, handled inquiries and provided general information.
Education
Master of Science - Reading Teacher Education
Dowling College
Oakdale, NY
05-1990
Bachelor of Science - Education of Individuals in Elementary Special Education Programs
St. John's University
Jamaica, NY
05-1986
Skills
Project Management
Fundraising
Customer Relations
Organizational Development
Continuous Improvement
Professionalism
Timeline
Owner and Guest Services Manager
New Hyde Park Funeral Home
01.2010 - 03.2024
Co-Founder and President
The Katie McBride Foundation
03.2008 - Current
Office Administrator
Coach Real Estate Associates
09.2006 - 01.2019
Master of Science - Reading Teacher Education
Dowling College
Bachelor of Science - Education of Individuals in Elementary Special Education Programs