Jeanne Musselman
Fort Wayne,IN
Summary
Dynamic property management professional with a proven track record at Felix Properties, adept in occupancy management and enhancing tenant relations. Excelled in multi-family property management, achieving high tenant satisfaction and retention rates. Skilled in property inspections and staff management, consistently exceeding targets through strategic leasing and sales initiatives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Property Manger
Felix Properties
11.2023 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
Property Manager
Village of North Oak
01.2023 - 11.2023
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Followed up on delinquent tenants and coordinated collection procedures.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
Area Sales and Leasing
Nelson Communities
01.2021 - 01.2023
- Analyzed current market conditions and competitor information to develop and implement marketing plans and projects for existing assets.
- Maintained strong and well-managed online presence to successfully market community.
- Managed lead tracking by making contact and following up on leads generated through marketing efforts.
- Maintained comprehensive knowledge of available inventory, pricing, promotions, and market trends to provide accurate information to clients.
- Assisted property managers in maintaining occupancy levels by promptly addressing tenant concerns and coordinating repair or maintenance requests as needed.
- Provided informative responses to client inquiries regarding property features, neighborhood characteristics, pricing options, application processes among others.
Temporary Leasing Agent
Impact Communities
10.2020 - 12.2020
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
Collections Agent
Summit Account
07.2018 - 09.2020
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
Office Coordinator
Meritus Communities
08.2017 - 07.2018
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
Education
Associate of Applied Science - Criminal Justice
Ivy Tech Community College of Indiana
Fort Wayne, IN05-2017
Associate of Applied Science - Paralegal Studies
Ivy Tech Community College
Fort Wayne, IN 07-2012
Skills
- Property management
- Property inspections
- Lease renewals
- Tenant relations
- Staff management
- Leasing and sales
- Property tours and inspections
- Eviction procedures
- Maintenance scheduling
- Occupancy management
- Fair housing mandates
- Multi-family property management
Certification
Notary Public
Timeline
Property Manger
Felix Properties
11.2023 - Current
Property Manager
Village of North Oak
01.2023 - 11.2023
Area Sales and Leasing
Nelson Communities
01.2021 - 01.2023
Temporary Leasing Agent
Impact Communities
10.2020 - 12.2020
Collections Agent
Summit Account
07.2018 - 09.2020
Office Coordinator
Meritus Communities
08.2017 - 07.2018
Notary Public
Associate of Applied Science - Criminal Justice
Ivy Tech Community College of Indiana
Associate of Applied Science - Paralegal Studies
Ivy Tech Community College
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