Jeanne Negvesky
Ontario,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
Work History
Dispatcher Trainee
Ontario Police Department
2500 S Archibald Ave.
05.2024 - Current
- Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Supported public safety initiatives by gathering relevant data from callers for accurate dispatching of appropriate resources.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
Patient Access Coordinator
Upland Vascular Center
1317 W Foothill Blvd
11.2022 - 04.2024
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Reduced errors in billing processes by meticulously reviewing and verifying patient demographics and insurance information.
- Facilitated smooth admissions process for patients by pre-registering them, providing clear instructions, and answering their inquiries promptly.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Resolved patient billing issues in line with established guidelines.
Administrative Assistant
DaVita
600 N Mountain Ave Upland
05.2008 - 12.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Education
High School Diploma -
Antelope Valley Christian School
Lancaster, CASkills
- Quick Decision Making
- Dispatch Software Familiarity
- Public Safety Awareness
- Stress Tolerance
Timeline
Dispatcher Trainee
Ontario Police Department
05.2024 - Current
Patient Access Coordinator
Upland Vascular Center
11.2022 - 04.2024
Administrative Assistant
DaVita
05.2008 - 12.2022
High School Diploma -
Antelope Valley Christian School