Jeanne Pierre Hercules
Brooklyn ,NY
Summary
Dynamic Health Information Management Supervisor at Northwell Health with proven expertise in team leadership and process improvement. Successfully streamlined workflows, enhancing project completion times and fostering a collaborative environment. Skilled in EHR systems, driving team performance, and ensuring compliance with HIPAA standards.
Overview
12
12
years of professional experience
Work History
Health Information Management Supervisor
Northwell Health
New York, New York
05.2025 - Current
- Executed chart corrections on Epic system, rectifying misfiled, duplicated, and intertwined entries.
- Educated team members on efficient task execution within Epic system.
- Managed a team of seven employees to uphold productivity and quality standards.
- Monitored employee attendance, proactively addressing punctuality and absenteeism issues.
- Fostered a motivating work environment to enhance team morale.
- Facilitated open communication as liaison between upper management and staff.
- Streamlined workflow processes, significantly reducing project completion times.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
Senior Administrative Assistant /Surgical Coordinator
Northwell Health Physician Partners
New York, New York
03.2024 - 05.2025
- Cultivated positive relationships among staff across various practices and hospitals, enhancing collaboration.
- Led a team of five administrative staff, providing guidance and performance feedback.
- Communicated organizational policies and procedures to ensure consistent compliance.
- Coordinated onboarding activities for new hires, streamlining integration and promoting a welcoming environment.
- Identified process improvements that enhanced team effectiveness in revenue cycle operations, reducing claim denials.
Practice Administrative Assistant
Northwell Health Physician Partners
New York , New York
04.2020 - 03.2024
- Mentored and trained new staff on job responsibilities, facilitating rapid onboarding and professional growth.
- Proactively resolved employee and patient concerns, showcasing conflict resolution and mediation expertise.
- Applied HR principles from MBA program to enhance team dynamics and communication.
Practice Office Associate
Northwell Health Physician Partners
New York , New York
07.2018 - 04.2020
- Ensured physician compliance with policies and procedures, enhancing workplace efficiency.
- Supported diverse administrative tasks to facilitate smooth office operations.
- Collaborated with departments to maintain effective communication and coordination.
Scanner
Northwell Health Physician Partners
New York , NY
12.2013 - 07.2018
- Effectively handled patient inquiries and routed to appropriate personnel, enhancing communication skills.
Education
MBA - Human Resource Management
South Eastern Oklahoma State University
Durant, OK03-2023
MBA - Healthcare Information System
Southern Oklahoma State University
Durant, OK03-2023
Bachelor of Arts - Accounting
Medgar Evers College
Brooklyn, NY05-2018
Skills
- Team Leadership and Management
- Surgical coordination (scheduling, pre/post-op procedures)
- Staff training and development
- Process Improvement and Implementation
- Patient communication and support
- Conflict Resolution and Mediation
- Administrative Support
- HIPAA compliance
- Electronic Health Records (EHR) systems experience
Timeline
Health Information Management Supervisor
Northwell Health
05.2025 - Current
Senior Administrative Assistant /Surgical Coordinator
Northwell Health Physician Partners
03.2024 - 05.2025
Practice Administrative Assistant
Northwell Health Physician Partners
04.2020 - 03.2024
Practice Office Associate
Northwell Health Physician Partners
07.2018 - 04.2020
Scanner
Northwell Health Physician Partners
12.2013 - 07.2018
MBA - Human Resource Management
South Eastern Oklahoma State University
MBA - Healthcare Information System
Southern Oklahoma State University
Bachelor of Arts - Accounting
Medgar Evers College