Jeanne Roy
Spring Hill
Summary
Highly motivated individual with a proven track record in administrative support. Consistently surpass expectations by effectively planning and executing tasks. Known for ability to work independently and take on unforeseen responsibilities with enthusiasm. Thrive in dynamic environments by adapting readily to changing circumstances. Unwavering dedication to customer satisfaction remains a top priority, ensuring needs are always met.
Overview
15
15
years of professional experience
Work History
WFH Call Center Representative
Randstad
08.2024 - 11.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Billing Support
Bayonet Plumbing, Heating & Air Conditioning
04.2022 - 04.2024
- Checking builder invoices for accuracy, fixing errors before daily billing occurs.
- Detailed data entry and coding of warranty information after job completion.
- Double checking all required billing as needed from management.
Data Entry
Advanced Disposal/Waste Management
03.2016 - 10.2021
- Data entry of driver route information into company computer system.
- Running monthly reports for controller, providing monthly statistics to management.
- Verifying pricing for customers by reviewing contracts to ensure accurate billing.
- Took inbound calls assisting customers in call center.
- Working with county landfill to ensure correct billing.
Review Processor
Applicant Insight
04.2014 - 03.2016
- Reviewing job applications to ensure all required information is received.
- Ensuring all data from application transferred into computer system accurately.
- Heavy data entry of employment information into company computer system.
- Ensured proper background checks run for alternate names and all addresses of applicants.
QC Specialist/Collateral
Space Coast Credit Union
09.2012 - 01.2014
- Quality checking of mortgage and auto loan packages and documenting errors.
- Inbound phones/providing service to members in call center environment.
- Heavy data entry with Excel, documenting all work activity each day.
- Filling out forms for Department of Motor Vehicles submission for titles.
Administrative Support and Data Entry
Linium Staffing
09.2011 - 08.2012
- Proofreading documentation for errors for management
- Processing incoming checks
- Phone coverage, taking messages and transferring calls
- Distributing incoming mail, general filing, outgoing FedEx
- Data entry using Microsoft Access
Mortgage Processor
Connecticut Housing Finance Authority
06.2009 - 08.2011
- Company Overview: (Temporary/Kforce)
- Obtaining needed documentation for underwriters and advising applicants of loan decision
- Data entry for underwriting department
- Contacting lenders and attorneys for payoff figures
- Resolving closing issues with borrowers, lenders and taxing authorities
- (Temporary/Kforce)
Education
High school diploma -
Windsor Locks High School
Windsor Locks, CTCertificate - Computer Electronics
Porter and Chester Institute
Enfield, CTSkills
- Data Entry
- Microsoft Office
- Fast Typing
- Customer Service
- Attention to Detail
- Proofreading
- Call Center
- Cash Handling
Timeline
WFH Call Center Representative
Randstad
08.2024 - 11.2024
Billing Support
Bayonet Plumbing, Heating & Air Conditioning
04.2022 - 04.2024
Data Entry
Advanced Disposal/Waste Management
03.2016 - 10.2021
Review Processor
Applicant Insight
04.2014 - 03.2016
QC Specialist/Collateral
Space Coast Credit Union
09.2012 - 01.2014
Administrative Support and Data Entry
Linium Staffing
09.2011 - 08.2012
Mortgage Processor
Connecticut Housing Finance Authority
06.2009 - 08.2011
Certificate - Computer Electronics
Porter and Chester Institute
High school diploma -
Windsor Locks High School