Jacquice Briyana Mitchell
Parma
Summary
Flexible customer service representative offering several years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients... Offering in-depth knowledge of Microsoft office PC use and computer work. Attentive listener with excellent multitasking, communication, and organizational abilities.
Overview
9
9
years of professional experience
Work History
Call center representative WFH
CVS HEALTH CORPORATION
Solon
04.2020 - Current
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Implemented and developed customer service training processes.
- Calculated dosage, and filled prescriptions for customers and responding to patient questions regarding prescription.
- Performed pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Read excel data spreadsheets in regards to patients prescription insurance on a daily basis.
Sales & Services Representative
Marriott International Incorporated
Solon
07.2018 - 06.2019
- Implemented marketing strategies and techniques, increasing revenue and guest satisfaction.
- Maintained routine communication with customers to assess overall satisfaction and promote new offerings.
- Answered countless of inbound calls from guests who wanted to obtain an upcoming reservation at one of the various brands of Marriott.
- Created cases for guest to resolve complaints.
- Utilized several of computer skills to implement guest of Marriott needs via phone.
Utility Clerk
RISER FOOD COMPANY
Solon
05.2017 - 08.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered telephone calls from customers who wanted to put an order.
- Quickly sorting and preparing the groceries by shopping for customers and neatly bagging the order for pick up in a timely manner.
- Kept reception area clean and neat to give visitors a positive first impression.
- Kept records in PC PowerPoint Microsoft to maintain data by entering and updating information and monitoring the computers for upcoming orders daily.
Education
Sociology
Ohio State University
Columbus, OHSome College - Business and Managerial Economics
Cleveland State University
Cleveland, OHDiploma -
John F. Kennedy High school
Cleveland, OHSkills
- Strategic planning
- Market research
- Product promotions
- Systems and software programs
- Interpersonal communication skills
- Customer service & empathy
- Entering data
- Retention strategies proficiency
- Pharmacy software proficiency
- Medication management therapy (MTM)
- Regulatory Compliance
- Attention to detail
- Organization
Timeline
Call center representative WFH
CVS HEALTH CORPORATION
04.2020 - Current
Sales & Services Representative
Marriott International Incorporated
07.2018 - 06.2019
Utility Clerk
RISER FOOD COMPANY
05.2017 - 08.2017
Sociology
Ohio State University
Some College - Business and Managerial Economics
Cleveland State University
Diploma -
John F. Kennedy High school