Jeanne Shinnick
Brunswick,GA
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Zachrys Riverhouse. Proven track record of increasing sales through upselling and maintaining high customer satisfaction. Adept at cash handling and fostering team collaboration, ensuring a welcoming atmosphere and efficient service in high-volume dining environments.
Overview
18
18
years of professional experience
Work History
Server
Zachrys Riverhouse
04.2021 - 03.2023
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Streamlined order-taking process to minimize wait times for diners.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
Server
Mallery Street Cafe
03.2009 - 10.2020
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server
Chelsea’s
05.2005 - 03.2008
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
GED -
College of Coastal Ga
Brunswick, GASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Cleanliness standards
- High volume dining
- Service prioritization
- Team collaboration
Timeline
Server
Zachrys Riverhouse
04.2021 - 03.2023
Server
Mallery Street Cafe
03.2009 - 10.2020
Server
Chelsea’s
05.2005 - 03.2008
GED -
College of Coastal Ga