Jeanne Wegman
Hilton
Summary
Dedicated Dental Office Professional with over 30 years of experience in high-volume dental practices. Expertise in accounts receivable, insurance coordination, treatment planning, and office management. Proven ability to increase collections, reduce insurance aging, and improve patient satisfaction. Strong leadership skills with a focus on team development and efficient office operations.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Dental Office Manager
Hamlin Dental
Hamlin
12.2023 - Current
- Managed daily office operations and staff scheduling for a busy dental practice.
- Coordinated patient appointments and maintained accurate records for treatment plans.
- Oversaw billing processes and insurance claims to ensure timely payments.
- Trained and supported front desk staff in patient communication and office procedures.
- Implemented efficient workflow processes to enhance patient experience at Hamlin Dental.
- Handled patient inquiries and resolved issues with professionalism and care.
- Managed all front desk operations, including phone calls and customer service inquiries.
- Maintained patient records, scheduled appointments, and handled billing inquiries.
- Coordinated with dental providers regarding patient care and scheduling needs.
- Ensured accurate data entry of patient information into the office management system.
- Provided guidance to staff on insurance coverage and payment options for patients.
- Conducted regular audits of patient accounts to ensure accuracy and compliance with regulations.
- Resolved customer complaints in a timely manner by investigating issues thoroughly.
- Prepared monthly reports summarizing activity within the dental practice for review by senior management.
- Performed financial analysis to identify areas of cost savings or revenue enhancement opportunities.
- Ensured compliance with HIPAA regulations while handling confidential patient information.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Analyzed business performance data and forecasted business results for upper management.
Dental Office Manager/Project Manager
Urgent Dental Care
Rochester
05.2020 - 12.2023
- Directed daily operations across multiple emergency dental offices, ensuring consistency in workflow, patient care, and performance
- Standardized systems, protocols, and procedures across all locations to improve efficiency and scalability
- Monitored key performance indicators (KPIs) including production, collections, and patient volume
- Led the opening and development of new dental office locations from concept to full operation
- Coordinated build-outs, equipment procurement, staffing, and workflow implementation
- Managed timelines, budgets, and cross-functional teams to ensure successful project completion
- Recruited, hired, and trained administrative and clinical teams for multiple locations
- Developed leadership within teams, improving retention and performance
- Managed scheduling, payroll coordination, and conflict resolution
- Maintained compliance with OSHA, HIPAA, and state regulations across all offices
- Oversaw inventory management, vendor relationships, and cost control
- Managed banking, reporting, and operational audits
- Recruited, hired, and trained administrative and clinical teams for multiple locations
Education
High School Diploma -
Greece Athena High School
Greece, NY, NY 09.1986 - 06.1991
Skills
- Dental Practice Management
- Accounts Receivable & Payable
- Insurance Coordination & Aging
- Treatment Coordination & Case Acceptance
- Team Leadership & Staff Training
- Patient Relations & Retention
- Scheduling & Workflow Optimization
- Multi-Location Operations
- Financial Reporting & Banking
- OSHA & HIPAA Compliance
Timeline
Dental Office Manager
Hamlin Dental
12.2023 - Current
Dental Office Manager/Project Manager
Urgent Dental Care
05.2020 - 12.2023
High School Diploma -
Greece Athena High School
09.1986 - 06.1991