JEANNE WILLIAMS
New York,NY
Summary
Over 10 years of diverse experience in fast-paced, high-volume work environments, as a client-focused professional demonstrating consistent diligence, dependability, and an eye for detail. Recognized for proactive approaches in identifying and addressing issues with a strong focus on providing safety-conscious security.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Wegmans
Brooklyn, NY
10.2021 - 04.2024
- Investigated and resolved customer inquiries and complaints quickly, offering support and tailored recommendations to address needs.
- Performed inventory control, tracking production and quality control systems to identify deficiencies and maintain product utilizing loss prevention strategies.
- Inspected incoming product for damages or discrepancies and managed timely and effective replacement of damaged or missing products.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained up-to-date knowledge of product and service changes.
Seafood Specialist
Wegmans
Brooklyn, NY
10.2019 - 10.2021
- Opened and closed store location, and enforced safety standards to uphold operations strategies and maximize business success.
- Received, inspected and verified daily food and kitchen deliveries before storage.
- Maintained stock cases, displays and back stock coolers with new and existing products/inventory.
- Produced precision cuts of specialty seafood items for packaging and display.
- Cleaned and sanitized equipment, tools and prep areas in adherence with food safety standards.
Visual Merchandiser
The Container Store
New York, NY
09.2017 - 10.2019
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Incorporated new design techniques to create innovative and eye-catching displays.
- Monitored sales floor to identity customer service opportunities or need for loss prevention control measures.
- Reviewed supply policies, plans and procedures to resolve issues impacting logistics operations and supply accountability.
Shift Supervisor
Mrs. Green's
New York, NY
03.2016 - 11.2017
- Supervised, trained and developed team members in accordance with company policies and procedures.
- Completed store opening procedures, including setting up registers and checking products.
- Received, inspected and logged all products for accuracy of shipment, temperature and quality.
- Managed bar inventory and order fulfillment.
- Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation.
Shift Supervisor
Starbucks
New York, NY
02.2003 - 04.2017
- Executed store opening and closing duties following operational policies and procedures addressing monetary transaction, safety hazards and security issues.
- Collaborated with upper management to streamline operations to meet standards of service and quality in daily operations.
- Resolved customer complaints and issues, offering thoughtful solutions to maintain customer satisfaction.
- Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies.
- Assigned work to team members based on company needs, personal strengths and job knowledge.
Receiving Associate
Lowes
New York, NY
04.2015 - 06.2016
- Maintained established merchandising standards, including window, sales floor and promotional displays.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Monitored and replenished display inventory and restructured according to available stock.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Education
GED -
Interboro Institute
New York, NY11.2000
Skills
- Licensed security guard
- Security operations management
- 8-hour in-service training
- 16-hour on-the-job training
- Cash management and deposits
- Staff development and training
- Inventory control
- Client relations
- Effective multitasking
- CPR and AED certified
- First aid certified
Timeline
Customer Service Representative
Wegmans
10.2021 - 04.2024
Seafood Specialist
Wegmans
10.2019 - 10.2021
Visual Merchandiser
The Container Store
09.2017 - 10.2019
Shift Supervisor
Mrs. Green's
03.2016 - 11.2017
Receiving Associate
Lowes
04.2015 - 06.2016
Shift Supervisor
Starbucks
02.2003 - 04.2017
GED -
Interboro Institute