Jeannean Fisher

• Facilitated client navigation through loan application processes while ensuring adherence to regulations and company policies.
• Analyzed financial data to determine borrower eligibility for various loan products.
• Developed customized loan solutions to meet client needs and improve satisfaction.
• Spearheaded collaboration with underwriting team to enhance approval processes and resolve issues efficiently.
• Daily collection calls while looking for opportunities to help the customers place themselves in a better financial position. Estimated 70-120 calls daily. This includes collection and solicitation calls.

• Streamlined collections process by implementing effective communication strategies with clients regarding outstanding balances. Friendly reminder calls due current month and back sheet collections. Most days average 50 to 100 calls a day.
• Developed and implemented strategies to enhance customer relations and reduce delinquency rates.
• Analyzed account data to identify trends and recommend solutions for improved recovery efforts.
• Collaborated with internal teams to resolve disputes and negotiate payment plans effectively.

• Streamlined office operations, enhancing workflow efficiency and reducing administrative bottlenecks.
• Managed scheduling and resource allocation to optimize staff productivity and service delivery.
• Led training initiatives for new employees, fostering a collaborative work environment and ensuring knowledge transfer.
• Formulated and executed office policies to enhance compliance with industry regulations.
• Acted as a liaison between upper management and staff, fostering open communication channels to address concerns and resolve issues.
• Conducted comprehensive audit of entire branch operations.

Consistently met or exceeded performance expectations. Assisted in achieving membership in the million-dollar club for referrals to the investment department.

Processed applications for personal loans, mortgages, construction, and HELOC while providing support and training to staff.

Built strong relationships within the community.

Strong leadership and supervision skills