Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Nick Bonifacio

American Canyon,CA

Summary

Dynamic Senior Loan Consultant with a proven track record at PennyMac Loan Services, excelling in responsive decision-making and superior customer service. Achieved consistent sales goals while mentoring junior consultants and enhancing client satisfaction. Proficient in debt management strategies, ensuring timely funding and seamless communication throughout the mortgage process.

Overview

22
22
years of professional experience

Work History

Senior Loan Consultant

PennyMac Loan Services
05.2013 - 05.2021
  • Originated, reviewed, processed, closed, and administered customer loan proposals.
  • Collaborated with underwriting teams to expedite the approval process and secure funding for clients in a timely manner.
  • Championed customer service excellence within the organization by consistently exceeding client expectations during all stages of the mortgage application process.
  • Mentored junior mortgage consultants, sharing expertise in loan products and customer service best practices to foster a strong team environment.
  • Contributed to the ongoing growth of the company by consistently achieving or surpassing established sales goals and performance metrics.

Mortgage Consultant

Bank of America
08.2008 - 05.2013
  • Originated, reviewed, processed, closed, and administered customer loan proposals.
  • Processed retention modification loans preventing customers from losing their home.
  • Provided exceptional customer service throughout the entire mortgage process, resulting in repeat business and client referrals.

Senior Loan Consultant

World Savings
12.1998 - 08.2008
  • Originated FNMA and Portfolio mortgage loans for wholesale and retail customers via Telefiance Call Center Model.
  • Facilitated seamless communications between borrowers, real estate agents, title companies, and other essential parties involved in the transaction process.
  • Managed a diverse portfolio of clients, ensuring each received exceptional service throughout the entire loan process.

Education

Associate of Arts - Business Education

College of Alameda
Alameda, CA
09-1981

No Degree - General Education

University of California, Berkeley
Berkeley, CA
09-1978

Skills

  • Responsive decision-making
  • Strong negotiation skills
  • Superior customer service
  • Proficient in debt management strategies

Accomplishments

Member of PennyMac's 13 Billion Sales Volume Producer.

Member of the World Savings President’s Club from 1999-2006.

Languages

Tagalog

Timeline

Senior Loan Consultant

PennyMac Loan Services
05.2013 - 05.2021

Mortgage Consultant

Bank of America
08.2008 - 05.2013

Senior Loan Consultant

World Savings
12.1998 - 08.2008

Associate of Arts - Business Education

College of Alameda

No Degree - General Education

University of California, Berkeley

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