LESLIE MATHEWS
Phoenix,USA
Summary
Dynamic mortgage advisor with a robust background in financial analysis, loan processing, and customer relationship management. Expertise in guiding clients through complex mortgage options while ensuring strict adherence to regulatory standards. Recognized for fostering team collaboration and consistently achieving exceptional results. Highly adaptable to evolving market conditions and client needs, maintaining an unwavering commitment to high standards and integrity.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Mortgage Advisor
UMortgage
Phoenix, AZ
11.2025 - Current
- Provided detailed guidance on mortgage options, focusing on aligning with clients' specific financial goals and needs.
- Conducted thorough analysis of credit reports and financial documents to support informed lending decisions.
- Analyzed borrower needs and crafted personalized mortgage solutions to enhance overall satisfaction and retention rates.
- Provided mentorship to junior advisors, ensuring adherence to industry best practices and compliance regulations.
Mortgage Consultant
KBFunding
Phoenix, AZ
06.2023 - 11.2025
- Engineered tailored financial solutions addressing unique client requirements.
- Conducted thorough assessments of financial documents to facilitate timely preapproval of loan applications.
- Coordinated interactions with clients, processing teams, and external partners to streamline loan closing processes.
- Identified and engaged potential clients through strategic sales and marketing initiatives.
- Conducted thorough analysis of client financial profiles to align suitable mortgage products with individual needs.
- Informed clients about various mortgage solutions to facilitate informed decision-making.
Foreclosure Sales Auction Analyst
NewRez
Tempe, AZ
08.2024 - 09.2025
- Conducted thorough assessments and validations of website audit results to uphold data integrity and correctness.
- Analyzed vendor performance through detailed audits to support compliance initiatives and drive operational enhancements.
- Applied advanced statistical techniques and software tools to analyze large datasets, driving data-informed decision-making across the organization.
- Assessed workflows and introduced strategies to optimize operations, decrease expenses, and increase profitability.
- Designed and implemented comprehensive job aid for new foreclosure sales auction processes.
- Collaborated with IT to enhance software workflows, fostering effective communication and operational efficiency for vendors.
- Analyzed financial data to identify trends and provide actionable insights for decision-making.
Mortgage Consultant
Castle & Cooke
Phoenix, AZ
01.2022 - 05.2023
- Commercial / Residential Lender
- Employed fresh marketing techniques to expand book of business.
- Analyzed applicants financial status and credit and property evaluation to determine feasibility of granting loan.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
- Negotiated favorable terms with lenders on behalf of clients.
- Maintained up-to-date knowledge of changes in the mortgage industry, including regulations, policies and procedures.
- Educated customers on various types of mortgages, interest rates and other related topics.
Mortgage Broker
Hunt Mortgage Group
Phoenix, AZ
03.2020 - 02.2022
- Communicated closely with various lenders to obtain most effective loans for customers purchasing homes.
- Reviewed data, pay stubs and credit history for borrowers to ascertain loan qualification.
- Identified valuable solutions for customers with credit problems.
- Developed strategies to maximize customer satisfaction while minimizing risk associated with loan origination activities.
- Assisted clients in completing paperwork required for loan application process.
- Performed regular follow-ups on loan applications in order to meet deadlines.
Mortgage Consultant
River City Mortgage
Phoenix, AZ
01.2020 - 03.2021
- Ensured loan applications contained supporting documentation and required information.
- Denied or approved loan applications based on evidence of credit qualifications.
- Gathered client debt, credit and income information to determine loan eligibility.
- Obtained and compiled copies of loan applicants' credit histories, corporate financial statements and other financial information.
- Conducted in-home consultations with potential clients, providing product information and pricing details.
- Demonstrated high levels of professionalism when interacting with customers.
Senior Loan Officer
Carrington Mortgage
Tempe, AZ
01.2018 - 01.2020
- Ensured loan applications contained supporting documentation and required information.
- Denied or approved loan applications based on evidence of credit qualifications.
- Processed challenging loan applications for first-time borrowers, self-employed applicants and borrowers with problematic credit histories.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Manager/Senior Foreclosure Specialist
Specialized Loan Servicing
Tempe, AZ
12.2015 - 08.2017
- Managed Financial team, supervising pay-payoff, accurate calculations, as well as judgment figures and debt-related information.
- Assisted attorney in title search operations and checked title issues in coordination with supervisor.
- Tracked progress of active foreclosures using software programs designed specifically for this purpose.
- Efficiently managed projects around process implementation to ensure adherence to CFPB rules and regulations.
- Collaborated with top-tier law firm to advance foreclosure proceedings.
Manager/Senior Foreclosure Specialist
Green Tree Financial
Tempe, AZ
01.2012 - 12.2015
- Assisted attorney in conducting title searches and resolving title issues in collaboration with supervisor.
- Collaborated with attorneys and supervisors to perform title searches and address title issues.
- Facilitated the foreclosure process by compiling and reviewing litigation paperwork.
- Coached, mentored and trained team members in order to improve their job performance.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Directed recruitment, hiring, and training of new staff members.
- Reviewed financial documents to verify accuracy or acquire necessary information.
Education
Flight Attendant - Flight Attendant
Contour Airlines
Nashville, TN01.2024
Some College (No Degree) - Business
Fullerton JC
Fullerton, CA01.1981
General Contractor License - undefined
AZ Contractors School
Phoenix, AZSkills
- Strong Verbal and Written Skills
- Proficient in contract negotiations
- Adaptable Decision-making
- Superior customer service
- Leadership development
- Cultivating strong partnerships
- Time management expertise
- Organizational strategy development
- Solution-oriented mindset
- Exceptional customer support
- Proactive problem-solving
- Responsive decision-making
Certification
- Notary License, 2021
- Mortgage license NMLS, 2028
Timeline
Senior Mortgage Advisor
UMortgage
11.2025 - Current
Foreclosure Sales Auction Analyst
NewRez
08.2024 - 09.2025
Mortgage Consultant
KBFunding
06.2023 - 11.2025
Mortgage Consultant
Castle & Cooke
01.2022 - 05.2023
Mortgage Broker
Hunt Mortgage Group
03.2020 - 02.2022
Mortgage Consultant
River City Mortgage
01.2020 - 03.2021
Senior Loan Officer
Carrington Mortgage
01.2018 - 01.2020
Manager/Senior Foreclosure Specialist
Specialized Loan Servicing
12.2015 - 08.2017
Manager/Senior Foreclosure Specialist
Green Tree Financial
01.2012 - 12.2015
Some College (No Degree) - Business
Fullerton JC
General Contractor License - undefined
AZ Contractors School
Flight Attendant - Flight Attendant
Contour Airlines