JEANNELL FENNELL
Atlanta
Summary
Motivated and customer-focused sales professional with strong communication skills and experience building positive client relationships. Seeking a sales or customer service position where I can contribute to company growth, provide excellent customer experiences, and achieve performance goals.
Highly skilled dispatcher with background in managing complex logistics and coordinating transportation services. Possess strong communication, problem-solving, and organizational skills essential for high-pressure environments. Demonstrated ability to improve dispatch efficiency and accuracy, significantly enhancing operational flow. Committed to maintaining clear and effective communication between drivers, customers, and management to ensure timely and precise delivery schedules.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Dispatcher
Phillip. Leo
New York
03.2024 - 07.2025
- Coordinated transportation schedules for timely deliveries and pickups.
- Communicated effectively with drivers to ensure smooth operations.
- Monitored vehicle locations using GPS tracking systems.
- Managed incoming calls to dispatch appropriate vehicles efficiently.
- Documented service requests and updated records accurately.
- Collaborated with team members to resolve logistical challenges.
- Prioritized urgent requests to maintain operational flow throughout the day.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
Sales Representative
Digicel Jamaica
Kingston
04.2020 - 04.2021
- Communicated patiently and clearly with customers of all ages
- Handled concerns calmly and followed procedures carefully
- Built positive, trusting relationships through respectful interaction
- Worked effectively as part of a team in a structured environment
Secretary / Administrative Assistant
MVP Sanitation Company
Kingston
- Maintained daily schedules, records, and organized files
- Communicated professionally with clients and visitors
- Demonstrated high levels of responsibility, confidentiality, and reliability
- Supported daily operations requiring attention, care, and trust
Education
Associate of Business Administration - Business Administration
Institute of Higher Learning
Kingston, Jamaica 02.2019 - 11.2019
High School -
Charlie Smith High School
Kingston, JamaicaPrimary School -
Iris Gelly Primary School
Skills
- Customer service and relationship building
- Clear and persuasive communication
- Handling customer concerns and objections
- Sales support and product promotion
- Team collaboration and adaptability
- Time management and organization
- Professional phone and in-person etiquette
- Dependable and goal-oriented
References
Available upon request.
Certifications And Qualifications
- Caribbean Secondary Examination Council (CSEC), Grade I, Grade II, Grade III
- High School Leaving Certificate, Charlie Smith High School
Personal Qualities
- Patient
- Caring
- Honest
- Punctual
- Reliable
- Willing to Learn
Timeline
Dispatcher
Phillip. Leo
03.2024 - 07.2025
Sales Representative
Digicel Jamaica
04.2020 - 04.2021
Associate of Business Administration - Business Administration
Institute of Higher Learning
02.2019 - 11.2019
Secretary / Administrative Assistant
MVP Sanitation Company
High School -
Charlie Smith High School
Primary School -
Iris Gelly Primary School