JEANNE M REGENTIN
White Lake,WI
Summary
Results-oriented Banking Center Manager with over 30 years of experience in banking operations. Excels in relationship management and problem-solving, enhancing team performance and customer satisfaction while achieving significant financial growth.
Overview
30
30
years of professional experience
Work History
Banking Center Manager
Comerica Bank
Waterford, MI
10.1995 - Current
- Led daily banking operations, ensuring compliance with regulations and policies.
- Managed a team of banking professionals, fostering a culture of collaboration and excellence.
- Formulated and executed strategic initiatives to elevate customer service standards.
- Conducted regular training sessions to enhance staff skills and knowledge in banking services.
- Established strong community relationships, promoting brand awareness and customer loyalty initiatives.
- Implemented robust risk management procedures, minimizing potential losses and maintaining a secure banking environment.
- Recruited and hired talent for operations and service delivery and managed branch offices by mentoring and cross-training new leadership as part of succession planning.
- Developed and executed successful business development plans to grow the client base and expand market share.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement in job skills and knowledge.
- Resolved escalated customer issues promptly, demonstrating empathy and professionalism while reinforcing client trust in the bank''s capabilities.
- Collaborated with senior management to develop long-term organizational goals that align with the bank''s overall mission.
Education
Bachelor of Science - Business Administration Human Resources Management
University of Phoenix
Tempe, AZ05-2005
Skills
- Customer experience management
- Goal setting
- Audit preparation
- Sales leadership
- Relationship management
- Sales coaching
- Business revenue generation
- Banking operations
- Team development
- Document preparation
- Work delegation
- Sales management
- Partnership development
- Talent recruitment
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Cash handling expertise
Affiliations
Waterford Chamber of Commerce Member
Waterford Chamber Ambassador, 2016-2019
Comerica Bank Women's Forum
Timeline
Banking Center Manager
Comerica Bank
10.1995 - Current
Bachelor of Science - Business Administration Human Resources Management
University of Phoenix