Jeannette Affolder
Avalon,CA
Summary
Accomplished Manager at Escape Room Catalina with a strong background in operations management and complex problem-solving. Successfully improved customer satisfaction through effective staff training and the implementation of rigorous cleanliness standards. Expertise in clear communication and inventory management has led to significant enhancements in service delivery and operational efficiency. Career goals include leveraging these skills to drive continuous improvement in service-oriented environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager
Escape Room Catalina
Avalon, CA
07.2017 - 12.2023
- Assisted in employee recruitment, hiring and interview processes.
- Managed scheduling, training and inventory control.
- Reviewed timesheets for accuracy before processing them.
- Managed appointment setting, cancellations, and rescheduling for clients, enhancing customer satisfaction.
- Managed calendars for multiple bookings, ensuring timely and accurate scheduling.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Lead Esthetician
Island Spa Catalina
Avalon, CA
06.2014 - 11.2018
- Provided excellent customer service and skincare treatments to clients.
- Inspected client's skin to determine best courses of treatment.
- Supported profitability by upselling products and services.
- Managed inventory levels of products used during treatments.
- Trained new employees on proper procedures for providing skincare services.
- Ensured that all equipment was properly maintained according to manufacturer specifications.
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
- Participated in continuing education classes related to esthetics techniques and technology.
Day Spa Manager
Eden Day Spa And Hair Design
San Anselmo, CA
11.2012 - 05.2014
- Created menus of treatments and packages that were attractive to customers.
- Maintained high standards of cleanliness throughout the facility while adhering to safety regulations.
- Took detailed inventories of goods and supplies to stay on top of ordering schedule and consistently meet demands.
- Managed the daily operations of the spa, including scheduling staff members, ordering supplies and maintaining inventories.
- Provided exceptional customer service through personal contact with guests before, during and after their visit to the spa.
Education
Certificate of Esthetics - Esthetics
Lytle's Beauty College
Santa Rosa, CA07-2010
Certificate of Makeup Artistry - Makeup Design
Blanche MacDonald Center For Applied Design
Vancouver, BC12-2005
High School Diploma -
Casa Grande High School
Petaluma, CA06-1999
Skills
- Complex Problem-solving
- Staff training and development
- Policy and procedure development
- Clear communication
- Inventory management
- Operations management
- Payroll management and disbursement
- Shift scheduling
Certification
- Licensed California Esthetician
- Certified Makeup Artist
Timeline
Manager
Escape Room Catalina
07.2017 - 12.2023
Lead Esthetician
Island Spa Catalina
06.2014 - 11.2018
Day Spa Manager
Eden Day Spa And Hair Design
11.2012 - 05.2014
- Licensed California Esthetician
- Certified Makeup Artist
Certificate of Esthetics - Esthetics
Lytle's Beauty College
Certificate of Makeup Artistry - Makeup Design
Blanche MacDonald Center For Applied Design
High School Diploma -
Casa Grande High School
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