Jeannette Fematt
Houston,TX
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over [Number]-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Performance-oriented sales leader offering proven expertise in building partnerships and sales channels. Proactive and flexible in scaling operations and responding to changing industry conditions. Achievements include optimizing procedures and dramatically increasing profits. District Sales Manager with years of industry success. Passionate about transforming territory sales and marketing programs. Demonstrated track record of aligning sales and marketing initiatives to influence buying decisions. Resolves complex solutions and implements data-driven recommendations. Skilled in learning and adapting to changing environments in competitive landscapes. Understands customer needs and provides optimal solutions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
District Sales Manager
Ai United Insurance
01.2024 - Current
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
CSR Agent
Fredloyainsurance
01.2023 - 01.2024
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Provided coverage option information to assist clients in protecting assets.
Health Insurance Sales Agent Remote Temp
BroadPath Healthcare Solutions
10.2020 - 11.2022
- Respond to incoming calls, and promote products based on customers needs
- Requires active health insurance license, previous insurance sales work in a call center environment, and strong communication skills
- Remote, short-term temporary position
- Sell Medicare Advantages Plans to 65 and older or eligible qualified
- Contracted through United Health Care.
Sales Agent-Remote Work From Home
All Web Leads, Inc
08.2020 - 09.2020
- Meet or exceed monthly policy sales targets
- Work from Home office
- Discover needs of pre-qualified insurance shoppers
- Ability to overcome sales objections and close over the phone
- Ability to cross sell related insurance products
- Continued development of product knowledge and script comfort outside of scheduled shift time
- Accurately record all required information in agency management platform
- Communicate with the management team on a regular basis to discuss personal performance and make recommendations about system and software improvements.
Branch Manager
Freeway Insurance
12.2017 - 01.2020
- Lead the sales team's daily performance and/or targets
- Expands business by proactively building relationships with existing customers to meet the agreed upon production and active customer goals
- Coach members of the sales team to deliver a standard of customer care consistently
- Oversee the sales team to achieve operational targets and monitoring performance
- Deals with any escalated customer service issues and/or questions that may arise
- Executes all aspects of Branch Operational Excellence (BOE)
- Make 50 outbound calls daily
- Handle Bank Deposit
- Answer warm leads
- Shop around for a better rate for clients
- Provide Excellent Customer service skills
- Exceed my daily goal.
Licensed Insurance Agent
State Farm Mutual Insurance Agent
05.2016 - 10.2017
- Sale Multiple Lines of Insurance
- Have a great customer service
- Had to exceed a monthly goal
- Produce sales and assist customers with any endorsements on their policy
- Sales agent and Service agent
- My job was helping each customer protect them from the unexpected.
Office Manager
Pronto Insurance
01.2015 - 04.2016
- Open office on time and make sure the office goal is on track with the daily sales
- Have excellent customer service
- Will have to take bank deposit on the daily basis
- Coordinate events on the monthly basis for customer appreciation months
- Make employee schedule fit to run business hours.
Insurance Sales Agent
Ai United Insurance agency
01.2014 - 02.2015
- Make courtesy calls reminding when payments are due
- Open office on time and close on time
- Produce sales on the daily basis
- Handle bank deposits
- Provide excellent customer service.
Teller
Ace Cash Express
09.2013 - 01.2014
- Excellent cash handling skills
- 1-2 years of management or ass manager experience
- Multi-tasking ability
- Bilingual skills
- Ability to work with little supervision
- Ability to work 10-12 hour shifts
- Provide excellent Customer service.
CSR Rep Assisting Customers in Cashing There Checks
PlS Check Cashers
01.2012 - 10.2013
- Understand and follow the company's cash security policies and procedures and maintain a balanced cash drawer at all times, and promptly report any discrepancies to management
- Execute check cashing approval level up to, but never exceeding, authorized limits for my position
- Solicit customers and potential customers to use our products and services
- Promote the company's name and market
- Provide outstanding customer service so that they will choose to do business with us instead of the competitors
- Complete all transactions in compliance with federal, state and local laws and regulations.
Education
High School Diploma -
Marque Learning Center
Houston, TX01.2008
Skills
- Banking
- Insurance Sales
- Cold Calling
- Goals and performance
- Sales Training
- Sales Leadership
- Team Coordination
- Sales Team Leadership
- Customer Service Management
- Customer Relationship Building
- Marketing strategy
- Relationship building and management
- Customer Relationship Management
- Goal Setting
Certification
- P&C license, 02/01/15, 02/01/24
- Life & health license, 02/01/15, 02/01/24
Languages
Spanish
Full Professional
Timeline
District Sales Manager
Ai United Insurance
01.2024 - Current
CSR Agent
Fredloyainsurance
01.2023 - 01.2024
Health Insurance Sales Agent Remote Temp
BroadPath Healthcare Solutions
10.2020 - 11.2022
Sales Agent-Remote Work From Home
All Web Leads, Inc
08.2020 - 09.2020
Branch Manager
Freeway Insurance
12.2017 - 01.2020
Licensed Insurance Agent
State Farm Mutual Insurance Agent
05.2016 - 10.2017
Office Manager
Pronto Insurance
01.2015 - 04.2016
Insurance Sales Agent
Ai United Insurance agency
01.2014 - 02.2015
Teller
Ace Cash Express
09.2013 - 01.2014
CSR Rep Assisting Customers in Cashing There Checks
PlS Check Cashers
01.2012 - 10.2013
High School Diploma -
Marque Learning Center