Timothy Virgues
Indianapolis,IN
Summary
Experienced with district-level support and management. Utilizes strategic planning and problem-solving skills to drive organizational efficiency. Track record of fostering team collaboration and adapting to evolving needs.
Overview
7
7
years of professional experience
Work History
District Support Specialist
Heights Finance
Indianapolis, IN
09.2024 - Current
- Analyzed district performance metrics to identify areas for operational improvement.
- Evaluated loan applications, ensuring compliance with regulations and underwriting guidelines.
- Mentored junior loan officers, enhancing team performance and knowledge sharing.
- Evaluated risk factors and assessed applications for underwriting decisions.
- Analyzed financial documents to determine applicant eligibility and coverage options.
- Provided exceptional customer support through effective communication and problem-solving techniques.
- Managed customer inquiries via phone, email, and chat to ensure timely resolutions.
Assistant Manager
PLS Financial Services
Indianapolis, IN
11.2023 - 09.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Department Supervisor
Lowes
Indianapolis, IN
12.2022 - 11.2023
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained new employees on overall company and department-specific policies and procedures.
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Trained team members in successful strategies to meet operational and sales targets.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Handled cash register, returns and refunds.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Mentored new sales associates to contribute to store's positive culture.
Account Executive
Dish Network Corp
Indianapolis, IN
05.2019 - 11.2022
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Executed successful sales strategies to convert leads into customers.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
- Cross-sold products and services to clients to secure additional business and grow revenue streams.
Team Lead
Walmart
Greenwood, IN
02.2020 - 08.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Skills
- Growth Planning
- Stock Management
- POS Systems Operations
- Workflow Optimization
- Problem Resolution
- Interactive Communication Skills
- Leadership Competency
- Customer Service
- Process and Procedure Development
- Delegation Skills
- Data Analysis
- Conflict De-Escalation
- Financial analysis
- Database management
- Financial advising
- Loan servicing
- Credit analysis
- Consumer lending
- Loan origination
- Banking
- Portfolio management
- Document analysis
Timeline
District Support Specialist
Heights Finance
09.2024 - Current
Assistant Manager
PLS Financial Services
11.2023 - 09.2024
Department Supervisor
Lowes
12.2022 - 11.2023
Team Lead
Walmart
02.2020 - 08.2022
Account Executive
Dish Network Corp
05.2019 - 11.2022