KENNETH WILEY
Grenada,MS
Summary
Dedicated professional committed to achieving success through hard work and perseverance. Eager to embrace new challenges and willing to relocate to meet responsibilities effectively. A steadfast belief in delivering quality results on the first attempt drives a consistent pursuit of excellence while upholding fundamental values of respect for colleagues and customers. Focused on continuous improvement and dedicated to becoming an invaluable asset to any organization.
Overview
5
5
years of professional experience
Work History
District Support Specialist
Heights Finance
Grenada, MS
10.2025 - Current
- Provided exceptional customer support through effective communication and problem-solving techniques.
- Assisted clients in understanding financial products, enhancing overall customer satisfaction.
- Streamlined support processes to improve response times and service efficiency.
- Collaborated with team members to develop training materials for new support staff.
- Trained junior staff on best practices for handling diverse customer inquiries effectively.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Coordinated activities across 9 branches, facilitating effective communication and operational performance under district manager oversight.
- Traveled daily to various branches to implement training programs and drive success in monthly goal attainment.
Assistant Branch Manager
Heights Finance
Grenada, MS
06.2025 - 10.2025
- Assisted in daily branch operations, ensuring compliance with company policies and procedures.
- Managed customer inquiries and resolved issues to enhance client satisfaction and retention.
- Coordinated training sessions for new staff, fostering a collaborative team environment.
- Monitored branch performance metrics, identifying areas for process improvement and efficiency gains.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Assisted in creating a welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials.
Branch Manager
First Heritage Credit LLC
Grenada, MS
09.2024 - 06.2025
- Conducted ongoing analysis of branch performance metrics, executing strategic interventions to surpass established objectives.
- Executed customer engagement strategies to ensure friendly and professional communication.
- Increased customer satisfaction ratings through targeted service quality improvements and efficient issue resolution.
- Supervised daily operations, focusing on task execution and effective resource management.
- Implemented recruitment strategies and training sessions to equip branch team members with skills necessary for achieving sales targets and advancing their careers.
- Manage and provide guidance on new and refinanced loans, ensuring compliance with company policies and regulations.
- Proactively address delinquent accounts by consulting with customers on past-due loan payments.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Relationship Banker
Regions Bank
Grenada, MS
03.2023 - 09.2024
- Assessed customer needs and provided tailored assistance in account, loan, and investment arrangements.
- Conducted thorough discussions with customers to uncover requirements and matched them with appropriate banking offerings.
- Developed strong customer loyalty by offering customized service and dedicated support.
- Executed account setup for new checking and savings accounts, along with assisting customers with wire transfers and direct deposit services.
- Evaluated and addressed customer inquiries concerning account balances, transaction fees, and interest rates to ensure accurate information delivery.
- Managed customer requests for withdrawals and transfers, ensuring compliance with banking protocols and customer satisfaction.
- Engaged with team members to design and implement innovative strategies focused on enhancing customer satisfaction while achieving profitability targets set by bank leadership.
- Assessed customer requirements and recommended suitable bank products and financial planning options for optimal financial health.
Insurance Sales Agent
Direct Auto
Grenada, MS
09.2022 - 01.2023
- Developed and implemented comprehensive insurance plans for clients according to their individual needs
- Conducted research to identify competitive rates and benefits offered by other providers
- Provided customers with information regarding plan features, pricing, and availability
- Educated customers on the importance of maintaining adequate insurance coverage
- Resolved customer complaints in a timely manner to maintain high satisfaction levels
- Maintained accurate records of all insurance transactions using computer software systems
- Generated reports detailing sales activities, client interactions, and progress towards goals
Manager
Tower Loan
Grenada, MS
05.2022 - 09.2022
- Developed and implemented strategies to increase customer satisfaction and loyalty
- Created monthly reports for senior management summarizing operational performance metrics
- Conducted regular meetings with staff to discuss progress and identify areas of improvement
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency
- Analyzed customer feedback data to develop action plans for improving services offered
- Monitored staff performance and addressed issues
- Scheduled interviews for potential candidates and conducted reference checks prior to hire
- Exercised good judgment and decision-making in escalating concerns and resolving issues
Manager Trainee
Tower Loan
Grenada, MS
10.2021 - 05.2022
- Analyzed applicant's financial status, credit, and property evaluation to determine granting loan
- Performed daily maintenance of loan applicant database
- Educated customers on variety of loan products
- Examined and presented verified information in loan application and closing documents
- Verified applicant credit, personal references, and employment history
- Submitted completed loan applications for underwriting approval also including alternative decisions
- Achieved monthly delinquency and loan volume goals
- Completed an extensive training course within the first three months
- Learned role as manager
- CSR duties
- Functioned as fill in manager in northern Mississippi office while their manager was out
Car Sales Consultant
Grenada Nissan
Grenada, MS
03.2021 - 10.2021
- Greeted customers as they entered the showroom and identified their needs
- Demonstrated vehicle features, explained warranties and financing options to potential buyers
- Negotiated prices with customers and closed sales transactions
- Assisted in maintaining a clean, orderly showroom floor including vacuuming vehicles
- Responded to customer inquiries via phone or email promptly and professionally
- Maintained up-to-date knowledge of current models, features, accessories, and their benefits
- Provided test drives for prospective buyers to experience the car's performance, comfort, and handling capabilities
- Compiled data on sales reports, tracked customer preferences and reported to management
- Developed relationships with new clients by following up after purchase to ensure satisfaction with product and service received
- Prepared paperwork such as contracts, invoices and other documents related to sale of cars
- Ensured all necessary documentation was completed accurately prior to delivery of vehicle
Education
High School Diploma -
Grenada High School
Grenada, MS05.2019
Skills
- Microsoft Excel
- Microsoft Office
- Sales
- Microsoft Word
- Marketing
- Customer Service
- Organizational Skills
- Recruiting
- Administrative Experience
- Microsoft PowerPoint
- Leadership
- Training & Development
- Strategic Planning
- Team Management
- Project Management
- Filing
- Office Management
- Management
- Business Development
- Process Improvement
- Event Planning
- Presentation Skills
- Negotiation
Timeline
District Support Specialist
Heights Finance
10.2025 - Current
Assistant Branch Manager
Heights Finance
06.2025 - 10.2025
Branch Manager
First Heritage Credit LLC
09.2024 - 06.2025
Relationship Banker
Regions Bank
03.2023 - 09.2024
Insurance Sales Agent
Direct Auto
09.2022 - 01.2023
Manager
Tower Loan
05.2022 - 09.2022
Manager Trainee
Tower Loan
10.2021 - 05.2022
Car Sales Consultant
Grenada Nissan
03.2021 - 10.2021
High School Diploma -
Grenada High School
Personal Information
- Age: 23
- Date of Birth: 06/06/00