JEANNETTE GARZA
El Paso,Texas
Summary
With over 15 years of administrative experience, an exceptionally organized, highly motivated, and detail-oriented professional. Focus always on finding solutions and ensuring efficiency in all aspects of the office environment. Thrives in working independently, requiring little to no supervision.
Overview
14
14
years of professional experience
Work History
Check Operations Research Specialist
Charles Schwab
03.2022 - Current
- Responsible for preforming research for all types of deposit functions and correct any internal error found.
- Handle bank returns, identified and escalated and check fraud found.
- Work reconciliation report, email clearing banks for any discrepancies found.
- Review accounts for debit or credit error corrections,
- Respond to operational inquiries from employees and clients.
Bank Support Specialist
Charles Schwab
10.2018 - 03.2022
- Responsible for managing and evaluating risk while processing ACH transactions, depositing funds, disbursement requests and internal transfers.
- Maintained contact with both retail and independent financial advisors to resolve client issues and escalations.
- Trained new employees on bank procedures and systems, ensuring consistent service quality across the team.
- Conducted thorough research on complex issues, resolving customer complaints efficiently and professionally.
Title Representative
First Light Federal Credit Union
08.2011 - 08.2017
- Responsible for processing and maintaining vehicle titles associated with credit union loan portfolio and place liens on titles used as collateral for loans
- Perform suspense and processing functions in accordance with specific state regulations
- Prepare monthly tracking report, monitor and update files
- Research and resolve recordkeeping errors or discrepancies and answer questions from members and credit union personnel
Education
Associate of Applied Science Degree - Criminal Justice, Homeland Security
El Paso Community College
El Paso, TX05.2009
Skills
- Skilled in High-Pressure Environments
- Efficient Deadline Management
- Proficient Office Software Skills
- Proficient in Microsoft Word
- Proficient in Excel
- Experienced with Outlook Functions
- Reliable Team Member
- Proven Accountability
- Adaptable Learner
- Collaborative Team Member
- Independent Worker
- Bilingual Communication Skills: English and Spanish
Timeline
Check Operations Research Specialist
Charles Schwab
03.2022 - Current
Bank Support Specialist
Charles Schwab
10.2018 - 03.2022
Title Representative
First Light Federal Credit Union
08.2011 - 08.2017
Associate of Applied Science Degree - Criminal Justice, Homeland Security
El Paso Community College
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