Hi, I’m
Jeannette Garza
Server
New Orleans,LA
Summary
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
3
years of professional experience
11
years of post-secondary education
Work History
The Elm’sNew Orleans, Louisiana
Server
03.2023 - Current
Job overview
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Ruby Slipper CafeNew Orleans, LA
Server
08.2022 - Current
Job overview
- Took orders from customers accurately and in a timely manner.
- Informed customers of daily specials and signature menu items.
- Set up tables in between patrons to reduce wait times.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Delivered food orders promptly and courteously.
- Garnished dishes and beverages to serve visually appealing menu items.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Operated POS terminals to input orders, split bills and calculate totals.
- Implemented feedback from customers to improve service quality and menu offerings.
- Checked food before serving it to customers.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Stocked service areas with supplies during slow periods.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Stayed informed about daily specials, new menu items, promotions.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided exceptional service to high volume of daily customers.
Hummus and moreMetairie , Louisiana
Server
08.2021 - Current
Job overview
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Delivered food orders promptly and courteously.
- Trained new employees on restaurant procedures and plating techniques.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Upheld high standards of sanitation in accordance with health department regulations.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Provided exceptional service to high volume of daily customers.
- Provided excellent customer service to ensure satisfaction.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Education
University of Northern ColoradoGreeley, CO
Associate of Arts from Cultural Anthropology
Aims Community CollegeGreeley, CO
Not Completed from Cultural Anthropology
05.2014 - Current
Skills
- Hostess support
- Order delivery practices
- Food inspection
- Daily specials memorization
- Team member support
- Table resetting
- Guest engagement
- Point of sale (POS) system operations
- POS operation
- Cleanliness standards
Timeline
Server
The Elm’s
03.2023 - Current
Server
Ruby Slipper Cafe
08.2022 - Current
Server
Hummus and more
08.2021 - Current
Aims Community College
Not Completed from Cultural Anthropology
05.2014 - Current
University of Northern Colorado
Associate of Arts from Cultural Anthropology