Jeannette Molina
San Rafael
Summary
A dedicated and reliable supervisor with 8 years of experience in the Income Support Division. Attention to detail for accuracy, driven by a passion to pass knowledge down to staff.
Overview
15
15
years of professional experience
Work History
FAA Supervisor
State of New Mexico
Grants
04.2022 - Current
- Supervise the workflow of office and team members, along with daily operations.
- Monitor employee productivity and the quality of their work.
- Provide coaching and training to employees when needed, to improve the quality of their work.
- Stay up to date with policies and procedures to ensure the office and employees are in compliance.
- Onboard new employees.
- Maintain accurate records of employee performance, evaluations, attendance, leave requests, and disciplinary actions.
- Approve timesheets before deadlines.
- Handle customer complaints when necessary, to deescalate issues that arise.
- Complete Fair Hearing tasks, and attend Fair Hearings.
- Review and complete the Expedite and Pending Tasks Report as needed. I have also done the 29/44 Day Report in the past.
- Ensure lobby flow to maintain low wait times for our customers.
- Help conduct staff meetings.
- Monitor inventory to ensure that office needs are met.
FAA II
State of New Mexico
Grants
01.2022 - 04.2022
- Conducted interviews to determine eligibility.
- Stayed up to date on policy changes and procedures to be able to process cases accurately.
- I helped the FAA with questions and provided troubleshooting to resolve issues.
- Able to inform customers with accurate information to the questions they had.
- Completed Fair Hearing tasks, and attended Fair Hearings.
- Completed 29/44 days, and pending task report when needed.
FAA I
State of NM
Grants
02.2018 - 01.2022
- Conducted interviews to determine eligibility.
- Processed cases according to policy and procedure to approve accurate, timely benefits.
- Provided friendly customer service and accurate information.
Dental Assistant
Sundance Dental Care
Grants
10.2016 - 02.2018
- Assisted in dental procedures.
- Answered phones and scheduled appointments.
- Ran insurance to see what procedures the patients qualified for.
- Maintained patient charts to document procedures.
Dental Assistant
A to Z Children's Dental
Grants
04.2012 - 10.2016
- Assisted with dental procedures, and painted patient charts.
- Answered phones and scheduled patient appointments.
- Ran insurance to see which procedures were covered for the patient.
Dental Assistant
Comfort Dental
Albuquerque
02.2011 - 04.2012
- Assisted in dental procedures, and maintained patient records.
- Answered and scheduled appointment.
Education
Dental Assistant Certificate - Dental Assisting
Carrington College
Albuquerque02-2011
Skills
- Attention to Detail
- Effective Communication
- Leadership
- Time Management
- Problem Solving
- Staff development
- Customer Service
- Adaptability
Timeline
FAA Supervisor
State of New Mexico
04.2022 - Current
FAA II
State of New Mexico
01.2022 - 04.2022
FAA I
State of NM
02.2018 - 01.2022
Dental Assistant
Sundance Dental Care
10.2016 - 02.2018
Dental Assistant
A to Z Children's Dental
04.2012 - 10.2016
Dental Assistant
Comfort Dental
02.2011 - 04.2012
Dental Assistant Certificate - Dental Assisting
Carrington College