Jeannette Ordone
Bradenton,FL
Summary
Experienced with client relationship management, and risk assessment in commercial banking. Utilizes strategic thinking to provide tailored financial solutions and drive business success. Track record of building strong client partnerships and delivering consistent results.
Overview
2026
2026
years of professional experience
Work History
Commercial Banker
City National Bank
Assistant Branch Manager
United Community Bank
10.2023 - Current
- Assisted in daily branch operations, ensuring efficient customer service and support.
- Managed branch inventory, tracking supplies and maintaining stock levels accurately.
- Supported team members in executing routine administrative tasks, enhancing workflow efficiency.
- Learned branch policies and procedures to provide effective assistance to customers and staff.
- Engaged with customers to address inquiries, fostering positive relationships and service satisfaction.
- Maintained records of transactions and customer interactions, ensuring data accuracy and compliance.
- Contributed to training initiatives for new employees, promoting a collaborative learning environment.
- Implemented organizational systems for documentation, improving accessibility of information for team use.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
- Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
- Improved teller accuracy by implementing standardized cash handling procedures and conducting regular audits on cash drawers.
- Demonstrated knowledge of branch financial products, loans and lines of credit.
Private Banker
Executive National Bank
Teller
Wachovia Bank NA
10.2002 - 11.2007
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking policies.
- Assisted customers with account inquiries,
- resolving issues and providing exceptional service.
- Managed cash drawer, maintaining balanced accounts and adhering to security protocols.
- Educated clients on product offerings, enhancing customer engagement and satisfaction.
- Collaborated with team members to streamline operational procedures and improve workflow efficiency.
- Conducted routine audits of cash handling processes, identifying discrepancies and implementing corrective actions.
- Trained new tellers on operational guidelines and customer service standards to ensure consistent performance.
- Developed strong relationships with clients, fostering loyalty through personalized service and support.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Education
Dental Hygiene
Colgegio Colombino De Mecánica Dental
Bogota Colombia 05.1992
High School Diploma - English As A Second Language
Colegio Catolico Teresiano
Medellin Colombia 1986
Languages
Spanish
Native or Bilingual
Timeline
Assistant Branch Manager
United Community Bank
10.2023 - Current
Teller
Wachovia Bank NA
10.2002 - 11.2007
Commercial Banker
City National Bank
Private Banker
Executive National Bank
Dental Hygiene
Colgegio Colombino De Mecánica Dental
High School Diploma - English As A Second Language
Colegio Catolico Teresiano