JEANNETTE PEMBERTON
Harrison
Work Preference
Summary
Compassionate Financial Counselor with over 27 years of experience in assisting patients with financial options for cancer treatment. Skilled in insurance verification and customer service, ensuring seamless coordination between patients and healthcare providers to improve care experiences.
Overview
27
27
years of professional experience
Work History
Financial Counselor
Michigan Cancer Specialist
Roseville
11.1998 - Current
- Assisted patients in understanding financial options for cancer treatment.
- Coordinated insurance verification and billing processes, ensuring accurate patient account management.
- Guided patients through financial aid programs and resources, enhancing their access to necessary support.
- Educated patients about costs associated with treatment plans and insurance coverage.
- Collaborated with healthcare teams to ensure comprehensive patient support.
- Liaised between physician, patient, and insurance carrier to facilitate clear communication and information exchange.
- Provided guidance on insurance benefits and payment options for medical services.
- Managed sensitive patient information while ensuring confidentiality and compliance.
- Assessed customer needs quickly through active listening and effective communication.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Coordinated insurance verification and patient eligibility processes efficiently.
- Handled incoming calls and responded to patient inquiries promptly and professionally.
- Collaborated with healthcare providers to enhance patient care experiences.
- Maintained confidentiality of patient information in compliance with regulations.
- Educated patients on treatment options and follow-up care instructions clearly.
- Answered incoming calls and responded to inquiries in a timely manner.
- Performed administrative tasks including filing, faxing documents, and copying materials.
- Processed payments from patients, including cash, check, or credit card transactions.
- Greeted patients upon arrival and verified patient information.
Education
High School Diploma -
Lakers
Pigeon, MI06-1992
Skills
- Financial aid guidance
- Patient account management
- Insurance verification
- Treatment cost education
- Patient confidentiality compliance
- Customer relationship management
Timeline
Financial Counselor
Michigan Cancer Specialist
11.1998 - Current
High School Diploma -
Lakers