Jeannette Rodriguez
Summary
Detail-oriented Front Desk Receptionist with strong understanding of bookkeeping principles and customer service. Experienced in developing and managing any task efficiently. Considered focused and organized team player.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Dental Insurance Coordinator
Dental Clinic
1401 Bruce B Down Blvd Suite 1 Tampa Fl 33613
08.2023 - 10.2023
- Print (Today's) Schedule for Doctor
- Handled account payments and provided information regarding outstanding balances.
- Audited and corrected billing and posting documents for accuracy.
- Maintained accurate records of customer payments.
- Used data entry skills to accurately document and input statements.
- Scan Document daily
- Confirm patient appointment / Schedule appointment
- Responded to customer concerns and questions on daily basis.
- Collaborated with customers to resolve disputes.
- Daily checking Email and Fax that is coming in.
- Call lab for any cases that we have / call patient to schedule appointment for any cases that has arrive
- Check voicemail and Google Voice or text First thing in the morning and at the end of the day.
- Verified Insurance
- Do full breakdown every year
- Print breakdown and update max
- verified what is in the computer is correct - Check % max and deductible and the remaining
- For New Patient Check if there is any history of Exam and X-Ray
Dental Front Desk Receptionist/Insurance Coordinator
Sylmar Family Dental
11.2021 - 11.2022
- Greet patient when they arrive at the dentist office
- Schedule appointment for patient
- Maintain patient accounts and records
- Prepare and send bills
- Submit patient claims to insurance companies
- Assist patient in filling out required intake and medical forms
- Confirm appointments with patient via phone
- Informed patient of payment options if applicable
- Perform basic accounting tasks such as taking payments and preparing billing statements
- Update patient insurance information
- Check insurance, see if there is any payment the patient owns or if there is any deductible and what is the percentage of the coverage of the procedure.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Responded to customer concerns and questions on daily basis.
- Processed vendor and supplier payments on weekly basis.
Key Holder
Goodman And Dominguez
03.2013 - 01.2014
- Kept records of purchases, sales and requisitions
- Established and implemented policies, goals, objectives and procedures for department
- Engaged in sales, inventory-taking, reconciling cash receipts and in performing services for customers
- Monitored sales activities to ensure that customers received satisfactory service and quality goods
- Performed work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
- Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints
- Inventoried stock and reordered when inventory dropped to specified level
- Examined merchandise to ensure that it was correctly priced and displayed and that it functions as advertised
- Authorized payments and merchandise returns.
Education
Certification -
It of Central Florida Vocational School
Orlando, FL04.2014
High School Diploma -
Colonial High School
Orlando, FL06.2010
Skills
- HIPAA
- Problem-solving
- Negotiations
- Organization
- Patience
- Empathy
- Self-control
- Positivity
- Conflict resolution
- Attention to details
Certification
CHHA - Certified Home Health Aide
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Dental Insurance Coordinator
Dental Clinic
08.2023 - 10.2023
Dental Front Desk Receptionist/Insurance Coordinator
Sylmar Family Dental
11.2021 - 11.2022
Key Holder
Goodman And Dominguez
03.2013 - 01.2014
Certification -
It of Central Florida Vocational School
High School Diploma -
Colonial High School