Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madison Wilmoth

Lacey,WA

Summary

Detail-oriented Dental professional with a strong understanding of insurance billing, the roles of a dental office, and customer service. Experienced in developing and managing efficient billing and posting processes. Considered a focused and organized team player, looking to continuously learn and grow in her field.

Overview

10
10
years of professional experience

Work History

Dental Insurance Coordinator

Olympia Endodontic Group
08.2020 - Current
  • Improved patient satisfaction by efficiently managing dental insurance claims including; Processing appeals, following up on discrepancies in payment, and keeping close attention to detail that all patient write off's, allowed amounts, and patient responsibilities are accurate.
  • Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses through treatment planning.
  • Reduced billing errors by consistently verifying insurance eligibility and coverage levels prior to service delivery.
  • Managed accounts receivable, decreasing outstanding balances through diligent follow-up with both patients and insurers.
  • Produced, checked, and mailed monthly statements to patients and assisted with related requests for information and clarification.
  • Monitored outstanding invoices and performed collections duties.
  • Responsible for processing insurance, patient, and collection payments into accounts.
  • Maintained accurate information on insurance allowed amounts and fee schedules.
  • Issued account refunds to patients and insurance companies.
  • Responsible for certain administrative tasks such as; Filling tax forms, re-credentialing, end of year filling, ordering supplies, employee time cards, and mail.
  • Delegated tasks and job duties.
  • Assisted in patient check in and check out duties, including but not limited to; Scheduling patients, collecting copays, inputting treatment codes, and issuing new patient paperwork.
  • Handled interview and training processes for new hires.

Store Team Member

Lacey Liquor And Beverage
06.2019 - 08.2020
  • Boosted sales with effective product recommendations based on customer needs and preferences.
  • Streamlined checkout process, accurately handling cash transactions and maintaining balanced registers.
  • Ensured store presentation met company standards by arranging displays attractively and keeping shelves well stocked.
  • Bent, lifted, opened, and moved alcohol products weighing up to 15-20 pounds.
  • Prepared and gathered orders for deliveries.
  • Responsible for delivering orders to restaurants, bars, and other store locations.
  • Maintained a safe work environment by denying those unfit to purchase alcohol and contracting the right authorities when needed.

Sterile Technician/Dental Assistant

Impressions Dentistry
04.2017 - 01.2020
  • Ensured instrument sterility by diligently following established sterilization protocols and procedures.
  • Improved operating room efficiency by effectively managing the inventory and restocking of sterile supplies.
  • Reduced risk of infection by properly disposing of contaminated materials and maintaining equipment cleanliness.
  • Demonstrated time management skills during high volume hours by efficiently running sterilization, sterilizing rooms, assisting doctor and assistants, and completing lab duties.
  • Responsible for flipping and sanitizing dental ops.
  • Prep ops for next day patients; stocking, setting up treatments, running lines, and sterilizing all instruments.
  • Demonstrated basic knowledge of designing, milling, and staining/glazing of dental crowns.
  • Demonstrated knowledge of creating and shaping retainers, night guards, and whitening trays.
  • Assisted front desk by answering phones and seating patients when needed.
  • Streamlined patient hygiene appointments by administrating x-rays, polishing teeth, and applying fluoride varnish when needed.


Hygiene Coordinator

Impressions Dentistry
04.2018 - 09.2018
  • Improved patient satisfaction by implementing a streamlined appointment scheduling process.
  • Maintained accurate medical and dental records by documenting important patient data in Eaglesoft.
  • Responsible for hygiene recall and confirming patients.
  • Primary contact for patients; first contact for greeting and checking in patients, updating all information, and communicating with patients on their wait time.
  • Ensured that unauthorized persons did not make it past the front desk, were escorted out, and proper authorities were called if needed.
  • Responsible for scheduling patient appointments, doctor meetings, and equipment maintenance.
  • First contact on phones.
  • Responsible for documenting all patient related information; updating medical history, release of records, all lab cases, and billing statements.
  • Assisted hygienists and assistants in seating patients when needed.






Explorer/Police Officer Cadet

Lacey Police Department
01.2014 - 09.2017
  • Assisted the police department in its fundamental duties to serve and protect the citizens of the City of Lacey through community outreach.
  • Attended weekly meetings and participated in regular training exercises including: mock training days, mock scene competitions, firearms training, defense tactics training, and a yearly week long police academy.
  • Provided security, parking, and support during community events such as graduations and city fairs.
  • Maintained composure when handling high stress situations.
  • Demonstrated an awareness of surroundings when providing security at public events such as; school dances, parades, and Fourth of July events.
  • Worked closely with police officers through ride-alongs and assisting in tasks.

Education

General Studies

Central Washington University
Ellensburg, WA

High School Diploma -

A.G.West Black Hills High School
Tumwater, WA
06.2016

Skills

  • Administrative Support
  • Word Processing
  • Bookkeeping
  • Account Reconciliation
  • Customer Service
  • Mail Sorting
  • Collections Processing
  • Payment Processing
  • DSN software
  • Eaglesoft
  • Microsoft office, excel, word
  • Dental Billing
  • Endodontic Billing
  • Insurance Verification
  • Management/Delegating
  • Sales Experience
  • Scheduling
  • Sanitation
  • HIPAA
  • Dental Assisting
  • Security
  • Dexis
  • Time managment
  • Attention to detail

Timeline

Dental Insurance Coordinator

Olympia Endodontic Group
08.2020 - Current

Store Team Member

Lacey Liquor And Beverage
06.2019 - 08.2020

Hygiene Coordinator

Impressions Dentistry
04.2018 - 09.2018

Sterile Technician/Dental Assistant

Impressions Dentistry
04.2017 - 01.2020

Explorer/Police Officer Cadet

Lacey Police Department
01.2014 - 09.2017

General Studies

Central Washington University

High School Diploma -

A.G.West Black Hills High School

Similar Profiles

CREATE PROFILE
Madison Wilmoth