Madison Wilmoth
Lacey,WA
Summary
Detail-oriented Dental professional with a strong understanding of insurance billing, the roles of a dental office, and customer service. Experienced in developing and managing efficient billing and posting processes. Considered a focused and organized team player, looking to continuously learn and grow in her field.
Overview
10
10
years of professional experience
Work History
Dental Insurance Coordinator
Olympia Endodontic Group
Olympia, WA
08.2020 - Current
- Improved patient satisfaction by efficiently managing dental insurance claims including; Processing appeals, following up on discrepancies in payment, and keeping close attention to detail that all patient write off's, allowed amounts, and patient responsibilities are accurate.
- Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses through treatment planning.
- Reduced billing errors by consistently verifying insurance eligibility and coverage levels prior to service delivery.
- Managed accounts receivable, decreasing outstanding balances through diligent follow-up with both patients and insurers.
- Produced, checked, and mailed monthly statements to patients and assisted with related requests for information and clarification.
- Monitored outstanding invoices and performed collections duties.
- Responsible for processing insurance, patient, and collection payments into accounts.
- Maintained accurate information on insurance allowed amounts and fee schedules.
- Issued account refunds to patients and insurance companies.
- Responsible for certain administrative tasks such as; Filling tax forms, re-credentialing, end of year filling, ordering supplies, employee time cards, and mail.
- Delegated tasks and job duties.
- Assisted in patient check in and check out duties, including but not limited to; Scheduling patients, collecting copays, inputting treatment codes, and issuing new patient paperwork.
- Handled interview and training processes for new hires.
Store Team Member
Lacey Liquor And Beverage
Olympia, WA
06.2019 - 08.2020
- Boosted sales with effective product recommendations based on customer needs and preferences.
- Streamlined checkout process, accurately handling cash transactions and maintaining balanced registers.
- Ensured store presentation met company standards by arranging displays attractively and keeping shelves well stocked.
- Bent, lifted, opened, and moved alcohol products weighing up to 15-20 pounds.
- Prepared and gathered orders for deliveries.
- Responsible for delivering orders to restaurants, bars, and other store locations.
- Maintained a safe work environment by denying those unfit to purchase alcohol and contracting the right authorities when needed.
Sterile Technician/Dental Assistant
Impressions Dentistry
Olympia, WA
04.2017 - 01.2020
- Ensured instrument sterility by diligently following established sterilization protocols and procedures.
- Improved operating room efficiency by effectively managing the inventory and restocking of sterile supplies.
- Reduced risk of infection by properly disposing of contaminated materials and maintaining equipment cleanliness.
- Demonstrated time management skills during high volume hours by efficiently running sterilization, sterilizing rooms, assisting doctor and assistants, and completing lab duties.
- Responsible for flipping and sanitizing dental ops.
- Prep ops for next day patients; stocking, setting up treatments, running lines, and sterilizing all instruments.
- Demonstrated basic knowledge of designing, milling, and staining/glazing of dental crowns.
- Demonstrated knowledge of creating and shaping retainers, night guards, and whitening trays.
- Assisted front desk by answering phones and seating patients when needed.
- Streamlined patient hygiene appointments by administrating x-rays, polishing teeth, and applying fluoride varnish when needed.
Hygiene Coordinator
Impressions Dentistry
Olympia, WA
04.2018 - 09.2018
- Improved patient satisfaction by implementing a streamlined appointment scheduling process.
- Maintained accurate medical and dental records by documenting important patient data in Eaglesoft.
- Responsible for hygiene recall and confirming patients.
- Primary contact for patients; first contact for greeting and checking in patients, updating all information, and communicating with patients on their wait time.
- Ensured that unauthorized persons did not make it past the front desk, were escorted out, and proper authorities were called if needed.
- Responsible for scheduling patient appointments, doctor meetings, and equipment maintenance.
- First contact on phones.
- Responsible for documenting all patient related information; updating medical history, release of records, all lab cases, and billing statements.
- Assisted hygienists and assistants in seating patients when needed.
Explorer/Police Officer Cadet
Lacey Police Department
Lacey, WA
01.2014 - 09.2017
- Assisted the police department in its fundamental duties to serve and protect the citizens of the City of Lacey through community outreach.
- Attended weekly meetings and participated in regular training exercises including: mock training days, mock scene competitions, firearms training, defense tactics training, and a yearly week long police academy.
- Provided security, parking, and support during community events such as graduations and city fairs.
- Maintained composure when handling high stress situations.
- Demonstrated an awareness of surroundings when providing security at public events such as; school dances, parades, and Fourth of July events.
- Worked closely with police officers through ride-alongs and assisting in tasks.
Education
General Studies
Central Washington University
Ellensburg, WAHigh School Diploma -
A.G.West Black Hills High School
Tumwater, WA06.2016
Skills
- Administrative Support
- Word Processing
- Bookkeeping
- Account Reconciliation
- Customer Service
- Mail Sorting
- Collections Processing
- Payment Processing
- DSN software
- Eaglesoft
- Microsoft office, excel, word
- Dental Billing
- Endodontic Billing
- Insurance Verification
- Management/Delegating
- Sales Experience
- Scheduling
- Sanitation
- HIPAA
- Dental Assisting
- Security
- Dexis
- Time managment
- Attention to detail
Timeline
Dental Insurance Coordinator
Olympia Endodontic Group
08.2020 - Current
Store Team Member
Lacey Liquor And Beverage
06.2019 - 08.2020
Hygiene Coordinator
Impressions Dentistry
04.2018 - 09.2018
Sterile Technician/Dental Assistant
Impressions Dentistry
04.2017 - 01.2020
Explorer/Police Officer Cadet
Lacey Police Department
01.2014 - 09.2017
General Studies
Central Washington University
High School Diploma -
A.G.West Black Hills High School