Detail-oriented professional with expertise in multitasking and maintaining high organizational standards. Strong background in office management, encompassing scheduling, document handling, and communication strategies. Dedicated to improving operational efficiency and team performance.
Overview
19
19
years of professional experience
Work History
Associate Patient Care Coordinator
Optum
07.2025 - Current
Streamlined appointment scheduling for improved patient satisfaction and reduced wait times.
Demonstrated exceptional attention to detail while managing multiple tasks simultaneously under tight deadlines.
Provided empathetic support to patients and families throughout their healthcare journey, cultivating trust and comfort.
Front Desk Receptionist
City View Dental
06.2025 - 07.2025
Greeted patients and ensured a welcoming environment.
Managed patient check-in and check-out processes efficiently.
Scheduled appointments to optimize clinic workflow.
Verified insurance details to confirm coverage and eligibility.
Administrative Coordinator
Nvision Laser Eye Centers
09.2023 - 05.2025
Greeted incoming patients promptly.
Ensured efficient patient check-in and check-out procedures.
Ensured prompt handling of patient care authorizations.
Handled insurance calls and completed verification.
Used text messaging for appointment scheduling and confirmations.
Managed and maintained comprehensive medical records.
Facilitated approval process for medical services.
Processed disability documentation with accuracy and efficiency.
Utilized ICD codes to ensure accurate medical billing.
Utilized CPT codes for accurate medical billing.
Implemented cost-sharing measures to optimize budget allocation.
Facilitated ERX prescriptions for doctors
Engaged in productive interactions with office doctors.
Front Desk Receptionist/Financial Assistant
Larson Orthondontics
05.2022 - 09.2023
Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
Scheduled, coordinated, and confirmed appointments and meetings.
Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Operations Lead/Pharmacy Technician
AmerisourceBergen - Central Fill
03.2009 - 05.2022
Assists with leading daily production, associate training, and coaching.
Engaged with the pharmacy technician and ancillary teams for observations and in-the-moment coaching.
Updates SOPs, and consistently seeks opportunities to improve production.
Communicates with upper leadership and customers on a daily basis.
Trained in multiple areas to support all shifts within the production environment.
As a licensed pharmacy technician, I am responsible for all tasks related to the counting, pouring, and filling process, restocking automated counting machines, and packaging prescriptions.
Enhanced team productivity by providing ongoing training and development opportunities.
Mail Carrier
USPS
09.2021 - 10.2021
Enhanced client support.
Prepared correspondence for timely distribution and delivery.
Handled mail distribution.
Sorted and distributed mail to designated locations.
Managed daily mail collection and organization.
Managed logistics for package distribution.
Merchandiser
Gottschalks
08.2006 - 04.2009
Worked as merchandiser in women's clothing
Guaranteed fresh stock with regular product rotations.
Communicated all merchandise needs to the appropriate manager.
Completed monthly inventory counts
Pharmacy Technician Intern
Kaiser Permanente
07.2008 - 08.2008
Completed the requirements necessary for externship hours.
Dispensed medication under the direct supervision of a pharmacist.
Organized pharmacy inventory and obtained patient information necessary to complete the start-to-finish prescription process.
Associate Patient Care Coordinator at Urology Specialists Of NV - Optum CareAssociate Patient Care Coordinator at Urology Specialists Of NV - Optum Care