JEANNETTE SANGER, CPBPM, CSPO, LSSGB
Philadelphia,PA
Summary
A resourceful and successful senior advisor with expertise in research, operations, quality, innovation, and technology. A proven leader who relentlessly translates priorities into action plans, delivers results, improves processes, and fosters collaboration across departments. A reliable, committed, and adaptable professional who thrives in challenging and dynamic environments. A quality-oriented, customer-focused, risk-averse, and cost-conscious problem-solver who enhances services and products.
Overview
16
16
years of professional experience
3
3
Certifications
Work History
Manager, Performance-based Assessment
National Board of Medical Examiners (NBME)
11.2020 - Current
- Manage and lead team(s) dedicated to development and delivery of performance-based content and cases used for high-stakes licensure exams and research activities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Director, Business Process Management & Integration
National Board of Medical Examiners (NBME)
01.2008 - 11.2020
- Served as chief advisor to Executive Director and Senior Leadership for both parent organizations- as trusted agent and liaison for strategic, change, and operational initiatives, programs, and projects for 14+ years.
- Improved project and program success outcomes with efficiency and leadership in strategic planning, resource allocation, and quality / service management practices.
Education
Incomplete - 3 matriculated courses completed towards a Master of Science in Information Systems (MSIS) degree - Information Systems Management
DREXEL UNIVERSITY
Philadelphia, PAPost Baccalaureate, 2 non-matriculated, Graduate MBA courses - Master of Business Administration
TEMPLE UNIVERSITY
Philadelphia, PABachelor of Arts - Cognitive Psychology
TEMPLE UNIVERSITY
Philadelphia, PA02.1991
Skills
- People, Process, Information, and Solutions
- Collaborative Leadership
- Performance-based Test Development and Delivery
- Systems Design and Lean Principles
- Problem-Solving and Critical Judgement
- Business Administration, Workforce Management, and Staff Development
- Business and Data Analytics Strategy
- Projects, Portfolios, Programs, and Resources
- Quality and Process Improvement
- Operations Management and Excellence
- Business Intelligence / Dashboarding: Oracle Discoverer, OBIEE, MicroStrategy, and Qlik
- Microsoft Office Suite - advanced features; Microsoft Project & Visio Pro
- Modeling and Programming Languages: SQL, SPSS, UML, ER, BPMN, XML, XSLT, HTML
- Atlassian JIRA, Confluence, Team Foundation Server (Microsoft TFS), and Service Now
- Supporting solutions such as: PL/SQL Developer, Enterprise Architect, Adobe, Miro, and others
Websites
Certification
- Lean Six Sigma Green Belt (LSSGB)
- Lean Six Sigma Black Belt (In Progress)
- MSI Change Management Practices/Methods (In Progress)
- Master's Certificate in Business Process Management, Villanova University
- Certified Professional in Business Process Management (CPBPM)
- Certified as a Scrum Product Owner (CSPO) - Scrum Alliance
Professional Development
- Presentation Skills Workshop, American Management Assoc.
- Leading by Managing Self and Executive Coaching, Erik Thompson Leadership Dev. Co.
- The Effective Facilitator, Leadership Strategies.
Timeline
Manager, Performance-based Assessment
National Board of Medical Examiners (NBME)
11.2020 - Current
Director, Business Process Management & Integration
National Board of Medical Examiners (NBME)
01.2008 - 11.2020
Incomplete - 3 matriculated courses completed towards a Master of Science in Information Systems (MSIS) degree - Information Systems Management
DREXEL UNIVERSITY
Post Baccalaureate, 2 non-matriculated, Graduate MBA courses - Master of Business Administration
TEMPLE UNIVERSITY
Bachelor of Arts - Cognitive Psychology
TEMPLE UNIVERSITY
- Lean Six Sigma Green Belt (LSSGB)
- Lean Six Sigma Black Belt (In Progress)
- MSI Change Management Practices/Methods (In Progress)
- Master's Certificate in Business Process Management, Villanova University
- Certified Professional in Business Process Management (CPBPM)
- Certified as a Scrum Product Owner (CSPO) - Scrum Alliance
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