Jeannette Soto
Spring,TX
Summary
Highly effective Learning Analyst with background in developing and implementing training programs. Strengths include strong leadership abilities, efficient coordination skills, and the capacity to motivate others towards achieving organizational goals. Have consistently improved team productivity and efficiency through innovative training strategies.
Overview
10
10
years of professional experience
Work History
Learning and Development Analyst
VillageMD
Houston , TX
12.2020 - Current
- Helped New Hire meet diverse professional development goals.
- Delivered training program courses to meet VillageMd standards.
- Created and offered additional materials to enhance training.
- Explained goals and expectations required of trainees.
- Developed skill-specific training programs to promote employee development.
- Developed complete training programs and led training using expert learning techniques.
- Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
- Evaluated employee performance and training progress to determine additional training needs.
- Documented training activities and changes to analyze program.
- Aligned key strategic training needs with product launches and changing priorities.(Phreesia, Village Mobile App, and Intrepid)
Patient Receptionist Specialist
Village Medical
Houston, TX
11.2015 - 12.2020
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Scheduled and follow up appointments
- Protected patients by observing strict HIPAA guidelines.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming appointments.
- Took messages from patients and promptly relayed to appropriate staff.
- Handled correspondence, managed files and performed other clerical duties for office staff.
- Managed and obtained insurance authorizations for patient referrals from physicians.
- Submitted insurance claims.
Education
High School Diploma -
Klein Forest High School
Houston, TX06.2013
Some College (No Degree) - Business Management
ITT Technical Institute - Houston
Houston, TXSkills
- Leader
- Verbal and Written Communication
- Providing Information and Resources
- Employee Development
- Documentation and Reporting
- Work Planning and Prioritization
- Performance Tracking and Evaluation
- Instructional design
- Curriculum development
- Program implementation
- Training delivery
Timeline
Learning and Development Analyst
VillageMD
12.2020 - Current
Patient Receptionist Specialist
Village Medical
11.2015 - 12.2020
High School Diploma -
Klein Forest High School
Some College (No Degree) - Business Management
ITT Technical Institute - Houston
Similar Profiles
Anita PittmanAnita Pittman
Clinical Quality Improvement Specialist/CPC at VillageMDClinical Quality Improvement Specialist/CPC at VillageMD
Lelia JohnsonLelia Johnson
Executive Assistant to C-Suite Executives at VillageMDExecutive Assistant to C-Suite Executives at VillageMD
Nicholas HopkinsNicholas Hopkins
Cloud Security Engineer at VillageMDCloud Security Engineer at VillageMD
Esther VixamarEsther Vixamar
HHA at Mariner MarbleheadHHA at Mariner Marblehead
Alicia PalomaresAlicia Palomares
Flooring Sales Specialist at Lowes Home ImprovmentFlooring Sales Specialist at Lowes Home Improvment