Jeannette Williams
Jacksonville,FL
Summary
Demonstrated analytical skills with meticulous attention to detail honed over 24+ years, serving as team leader and player. Proven ability to multitask and manage multiple projects with precision, fostering strong relationships to achieve goals. Adept in sales and marketing with a diligent work ethic, exceptional organizational skills , and effective time management capabilities.
Overview
16
16
years of professional experience
Work History
Customer Relationship Analyst
CSX Transportation
10.2021 - Current
- Successfully manage sales portfolio of $320M in revenue while driving $3.9M in sales and securing contract renewals totaling $6.1M.
- Excel in cultivating and sustaining meaningful relationships with all stakeholders to bridge connections driving goal objectives and results.
- Successful negotiations by leveraging communication, strategic thinking and collaborative skills.
- Spearheaded new team members' onboarding by developing and integrating them into a collaborative work environment and ongoing coaching.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Assisted in decision-making processes by presenting accurate, data-driven recommendations to stakeholders and management.
- Streamlined reporting procedures by creating user-friendly and intuitive PowerPoint presentations to enhance data visibility for decision-making.
- Enhanced customer satisfaction rates through customer feedback and data analysis to improve service and tools offerings.
- Improved internal knowledge sharing by spearheading the development of a team charter outlining standard operating procedures to enhance team efficiency.
- Identified and resolved problems through root cause analysis and research.
- Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
- Researched and adopted new technologies to add value and enhance team efficiency.
- Collected, arranged, and input information into Salesforce.
- Evaluated customer needs and feedback to drive product and service improvements.
- Developed and updated tracking spreadsheets for goal and progress monitoring and reporting.
- Provide ad-hoc reporting to support of decision-making.
Accounts Receivable Specialist
CSX Transportaion
01.2018 - 10.2021
- Enhanced cash flow by ensuring timely invoicing, payment application, and account reconciliation.
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Increased efficiency of the collections process by implementing new strategies and procedures for tracking delinquent accounts.
- Streamlined accounts receivable processes through automation, reducing time spent on manual tasks.
Engineering and Mechanical Support
CSX Transportaion
04.2017 - 12.2017
- Collaborated with cross-functional teams to ensure successful project completion, meeting deadlines and budget constraints.
Manager Marketing Services
CSX Transportaion
04.2015 - 03.2017
- Manage the creation, maintenance, and implementation of private and public pricing components and documents.
- Lead and manage technology enhancement projects to support internal systems
- Manage the development and work of non-contract positions and oversee/ assign work according to resources
- Custom contract language negotiations in collaboration with core Sales & Marketing and Law Teams.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
Management Systems
CSX Transportaion
09.2012 - 04.2015
- Analyze customer name, physical and rail location information to ensure data quality within all Customer Information Systems
- Support internal and external business partners in efforts to maintain accurate customer information for operating, billing and commercial applications
- Support business initiatives through system maintenance
- Lead a team of 3 in supporting business strategic initiatives, data quality improvement opportunities, and planning of work with focus on company goals
- Manage employee job training and held end-user instructor-led training sessions.
- Enhanced efficiency by streamlining management systems and implementing process improvements.
- Improved communication among team members by enforcing clear project guidelines and expectations.
Assistant Manager Supplemental Revenue
CSX Transportaion
01.2008 - 08.2012
- Manage the creation, correction, collection and dispute of demurrage, switching and other incidental invoices in accordance to tariff CSXT 8100.
- Review and monitor employee development plan and deadline completion for direct reports.
- Conduct root-cause analysis to recurring issues and implement appropriate solutions.
- Manage the Interchange Error Delivery process and approve payables through Oracle for foreign road charges.
- Manage and maintain department Sarbanes-Oxley (SOX) requirements and best practices for compliance.
- Support the planning and implementation of performance measurements by representing Supplemental Revenue during the Verint (performance measurement tool) project.
- Interview and candidate selection to fill open positions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees.
Education
Master of Science - Logistics And Supply Chain Management
University of North Florida
Jacksonville, FL05.2022
Associate of Arts - Office Supervision And Management
Florida State College At Jacksonville
Jacksonville, FL05.2014
Associate of Arts - Communication Studies
Florida State College At Jacksonville
Jacksonville, FL05.2011
Skills
- Microsoft Office Suites
- Salesforce
- Tableau
- Presentations
- Process Improvement
- Self-Starter
- Innovative Thinker
- Deadline-Driven
- SAP- Oracle Business Intelligence – Reporting
- 24-year business and commercial acumen
- University of North Florida Women in Business Leadership Program Mentor
- Leadership in African American Inclusion Group
Timeline
Customer Relationship Analyst
CSX Transportation
10.2021 - Current
Accounts Receivable Specialist
CSX Transportaion
01.2018 - 10.2021
Engineering and Mechanical Support
CSX Transportaion
04.2017 - 12.2017
Manager Marketing Services
CSX Transportaion
04.2015 - 03.2017
Management Systems
CSX Transportaion
09.2012 - 04.2015
Assistant Manager Supplemental Revenue
CSX Transportaion
01.2008 - 08.2012
Master of Science - Logistics And Supply Chain Management
University of North Florida
Associate of Arts - Office Supervision And Management
Florida State College At Jacksonville
Associate of Arts - Communication Studies
Florida State College At Jacksonville
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