Lluvia Islas
Victorville,United States
Summary
Attentive and goal-focused brings successful approach to cultivating complex best practices to meet organizational and regulatory expectations. Detail-oriented focus on achieving expected outcomes. Enthusiastic hard worker with expertise in cultivating lucrative client relationships and implementing better processes and procedures.
Overview
9
9
years of professional experience
Work History
Client Relationship Consultant
US Bank National Association
Hesperia, CA
03.2024 - 05.2025
- Reconciled cash and checks against computer records at end of shift.
- Achieved or exceeded personal sales goals on consistent basis.
- Analyzed clients' financial statements to offer customized banking solutions.
- Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
Account Representative & Sales
Don Roberto Jeweler's
08.2021 - 02.2024
- Exceeding in monthly sale goals, providing financial assistance through a credit line.
- Analyzing past due accounts and contributing payment methods specified to benefit customers.
- Abide by all state and federal laws, following company policy reaching monthly collection goals.
- Implemented telemarketing calls via phone calls for potential customers.
- Achieving high customer satisfaction through work ethic and diligence in timely manner.
Cashier Lead
Castañedas Mexican Restaurant
04.2018 - 07.2021
- Reconciled cash drawers daily and reported discrepancies to managers.
- Assisted with training of new cashiers, including teaching cash register operations, customer service and safety practices.
- Performed cashier duties when needed, including ringing up customers, processing payments and issuing refunds.
- Maintained accurate records of daily transactions and customer information.
Server & Prep
Carmen's Caterings
01.2016 - 01.2018
- Skilled in preparing and plating meals according to recipes and presentation standards.
- Maintained a clean and safe working environment.
- Proven ability to multitask and work in a fast-paced environment.
- Collaborated with kitchen staff to ensure food orders are accurate and delivered on time.
Education
Criminal jusce - Criminology
Cal State San Bernardino
San Bernardino05.2025
Skills
- Customer service and Engagement
- Sales techniques
- Bilingual
- Microsoft Office Suites
- POS System
- Client relationship management
- Adaptability
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Client Relationship Consultant
US Bank National Association
03.2024 - 05.2025
Account Representative & Sales
Don Roberto Jeweler's
08.2021 - 02.2024
Cashier Lead
Castañedas Mexican Restaurant
04.2018 - 07.2021
Server & Prep
Carmen's Caterings
01.2016 - 01.2018
Criminal jusce - Criminology
Cal State San Bernardino
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