MARK HURLIMAN
Grants Pass,OR
Summary
- Excellent Customer service
- Team motivation
- Money handling
- Task delegation
- Team development
- Staff training
- Operational efficiency
- Client engagement
Overview
16
16
years of professional experience
1998
1998
years of post-secondary education
Work History
Client Relationship Consultant
US Bank
Grants Pass, OR
02.2025 - Current
- Built and maintained strong client relationships through proactive outreach, in-person consultations and virtual meetings.
- Assessed customer financial needs and delivered personalized banking solutions, including consumer and small business products.
- Opened new accounts and recommended appropriate services (loans, deposits, and other financial products) to meet client goals.
- Processed transactions accurately while ensuring compliance with bank policies and regulatory standards.
Manager
Subway
Grants Pass, OR
04.2020 - 02.2025
- Managed daily workloads by organizing schedules and delegating tasks.
- Mastered customer demands by tracking market changes and revising strategies accordingly.
- Hired trained, and mentored new employees.
- Established fruitful working relationships with employees, management and vendors.
- Facilitated team meetings and provided constructive feedback.
- Maximized employee performance with hands-on training and close mentoring.
- Investigated customer complaints, identifying and changing processes to remove faults.
- Ran shifts effectively to promote quality products and guest service.
Assistant Manager
Subway
Grants Pass, Oregon
02.2010 - 04.2020
- Expedited smooth operations by independently handling day-to-day requirements.
- Operated all kitchen equipment safely and in accordance with OSHA regulations.
- Improved customer relations, maintained brand loyalty, and recaptured lost revenue opportunities by smoothly handling escalated problems.
- Maintain food quality and assuring that food being served looks appetizing and appealing while maintaining great customer service and abiding by COVID regulations.
- Stock/prep food, bake bread, maintain clean work environment, dishwasher, cashier, drive-thru, ordering/stocking freight orders, while fulfilling online/in-person orders in a fast paced environment.
- Manage store and train employees to make sure that our customers have a great fulfilling experience and want to come back again.
- Maintain operational performance by skillfully handling opening and closing tasks.
- Directed daily store operations, including staff management, task delegation, merchandising, and customer service.
- Regulated temperature of cooking and heating equipment, verifying proper cooking and storage temperatures.
Education
High School Diploma -
Grants Pass High School
Grants Pass, ORSkills
- Excellent Customer service
- Team motivation
- Money handling
- Task delegation
- Team development
- Staff training
- Operational efficiency
- Client engagement
References
- Available upon request
Timeline
Client Relationship Consultant
US Bank
02.2025 - Current
Manager
Subway
04.2020 - 02.2025
Assistant Manager
Subway
02.2010 - 04.2020
High School Diploma -
Grants Pass High School