Mason Colton
Coralville,IA
Summary
Personable and dedicated Customer Service Representative with extensive experience in the banking industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Client Relationship Consultant
U.S. Bank
Iowa City, IA
08.2023 - Current
- Developed and maintained relationships with clients, providing customer service and support to ensure client satisfaction.
- Maintained accurate records of client interactions and transactions in the company database.
- Provided timely responses to all inquiries from clients regarding products or services.
- Conducted regular follow-ups with existing customers to identify needs and provide solutions.
Title Administrator
Hills Bank And Trust Company
North Liberty, Iowa
06.2021 - 01.2022
- Reviewed title commitments and other documents to ensure accuracy of legal descriptions, vesting information and other data.
- Maintained records on all transactions including deeds, mortgages, liens and releases.
- Researched title issues to determine validity or encumbrances on property titles.
- Provided support to customers regarding title-related questions and concerns.
Teller
Hills Bank And Trust Company
North Liberty, IA
10.2020 - 06.2021
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Answered customer inquiries regarding bank products and services.
Sales Associate
Scheels All Sports Inc.
Coralville, IA
06.2020 - 10.2020
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Offered product and service consultations and employed upselling techniques.
Education
High School Diploma -
Linn-Mar High School
Marion, IA05-2018
Skills
- Inventory control procedures
- Cash handling accuracy
- Merchandising knowledge
- POS system operation
- Outgoing personality
- Excellent communication skills
- Customer service
- Team player mentality
- Documentation and recordkeeping
- Cash register operation
Timeline
Client Relationship Consultant
U.S. Bank
08.2023 - Current
Title Administrator
Hills Bank And Trust Company
06.2021 - 01.2022
Teller
Hills Bank And Trust Company
10.2020 - 06.2021
Sales Associate
Scheels All Sports Inc.
06.2020 - 10.2020
High School Diploma -
Linn-Mar High School
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