Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jeannette Williams

Tampa,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

7
7
years of professional experience

Work History

Housekeeper

Above and Beyond Myles Cleaning Service
Tampa, FL
01.2022 - Current
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Cleaned building floors by sweeping, mopping and scrubbing.
  • Maintained a clean linen closet by folding sheets neatly on shelves.
  • Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.

Customer Service Representative

Stream International
Tampa, FL
03.2017 - 01.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Education

Certification - Accounting And Finance

Erwin Technical College
Tampa, FL
01-2000

High School Diploma -

Plant High School
Tampa, FL
01-1989

Skills

  • Residential Cleaning
  • Ergonomics and Safety Training
  • Infection Control
  • Supply Inventory Management
  • Safe Cleaning With Chemicals
  • Data Entry
  • Appointment Scheduling
  • Product Knowledge
  • Call Management
  • Account Updating
  • Sales Closing
  • Microsoft Excel
  • Microsoft Outlook
  • Typing 65 WPM
  • Quality Assurance Controls

References

References available upon request.

Timeline

Housekeeper

Above and Beyond Myles Cleaning Service
01.2022 - Current

Customer Service Representative

Stream International
03.2017 - 01.2024

Certification - Accounting And Finance

Erwin Technical College

High School Diploma -

Plant High School
Jeannette Williams