Jeannette Winkey
Case Manager
Lancaster
Summary
Dynamic and dedicated Case Manager with a proven ability to manage high caseloads while maintaining exceptional quality of care. Skilled in navigating high-pressure environments, consistently recommending optimal resources and strategies to enhance patient outcomes and restore quality of life. Experienced in coordinating care for diverse populations, demonstrating a proactive approach and deep knowledge of community resources. Committed to continuous learning and professional growth, with strong problem-solving, conflict resolution, and communication skills that drive successful case management.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Time Limited Subsidy Case Manager
Valley Oasis
05.2023 - Current
- I currently work with diverse and marginalized caseload of participants, experiencing many barriers. While using motivational interviewing communication to provide the opportunity for the participant to be aware of there decision making. That would include homelessness, trauma, need for mental health assistance and substance abuse. Continuously meet in person with individuals to identify their social, emotional, and economic barriers that are preventing them to remain stable and maintain good health. While assisting with community resources. I have the opportunity to develop a professional relationship with our clients, that will give me more incite so I can assist more.
Family Response Team
Valley Oasis
11.2022 - 05.2023
- Conducts standardized screenings to individuals that are homeless and/or at imminent risk of being homeless. Redirects families to other resources that can potentially assist and when needed will problem solve to keep the family from entering the homeless system.
- Understanding in providing resources for a diverse population in a diverse clinical setting. The ability to respond quickly and effectively to individuals that are in crisis that may need emergency referrals. The ability to remain calm under pressure and in escalated situations. The understanding to encourage clients to stay focused along with maintaining goals.
Program Director
The MENTOR Network
02.2019 - 03.2021
- Oversee the day-to-day operations of one to four ARF programs, ensuring smooth, efficient, and compliant facility management.
- Develop, organize, and implement direct support services and person-centered plans tailored to each resident's goals, preferences, and needs.
- Ensure regulatory compliance with Community Care Licensing (CCL) standards, Title 22, and other applicable laws.
- Maintain accurate documentation, reports, and records as required by agency policy and licensing requirements.
- Coordinate resident admissions, discharges, and transitions in collaboration with case managers, clinicians, and family members.
- Ensure all program environments are safe, clean, and conducive to residents' well-being.
- Staff Leadership & Supervision
- Supervise, train, and evaluate program staff, including Direct Support Professionals (DSPs), case managers, and support staff.
- Conduct performance evaluations, provide coaching and feedback, and foster a positive team culture.
- Manage staff scheduling, ensuring adequate coverage and adherence to staffing ratios.
- Be available on-call to provide guidance, find shift coverage, or fill in as needed to ensure program continuity.
- Resident Care & Person-Centered Planning
- Lead the development and implementation of individualized service and support plans.
- Ensure that services promote independence, dignity, and inclusion for all residents.
- Monitor residents' health care needs, coordinate medical appointments, and ensure proper medication management.
- Advocate for residents' rights and work collaboratively with families, service coordinators, and community partners.
- Financial & Administrative Oversight
- Manage program budgets, expenditures, and petty cash in accordance with agency financial policies.
- Support the preparation for audits, licensing visits, and internal quality assurance reviews.
- Safety & Compliance
- Ensure the maintenance of a safe and healthy environment for residents and staff.
- Develop and enforce safety procedures, including emergency preparedness plans.
- Conduct regular inspections to identify and correct hazards or compliance issues
Area Administrator
Aacres Human Services California | Gardena Office
04.2018 - 02.2019
- Provide direction, leadership, and supervision of professional and other staff at the program site to carry out operations and ensure quality services to individuals served.
- Responsible for the financial performance of the area business unit, review financial statements, oversee purchasing, assure billing compliance, and documentation.
- Implement area core growth strategy to increase census, maximize utilization and occupancy percentages, and assist with new start development.
- Maintain and foster relations with case managers and referral agents; participate in building relationships with local legislators and government officials; lobby on behalf of individuals served.
- Implement area strategies to maintain and foster relations with individuals served, mentors, families, and guardians.
House Lead / Administrator
Peoples Care
08.2017 - 07.2018
- Communicate with the staff, assist individuals, parents/guardians, and team members to ensure that appropriate services and supports are provided; coordinate day program activities consistent with personal support/habilitation plans.
- Serve as the administrative supervisor for all-day program personnel (excluding clinical specialists) including performance evaluations, scheduling, orientation, and training.
- Maintain a safe environment in their home.
- Ensure that the home placement and schedules align with each individual's requirements.
- Update and implement medication sheets for all individuals served; coordinate transportation for all medical appointments during day program hours.
- Ensure that the day program complies with the standards of all applicable state and private certification and licensing agencies. Complete monthly inspections and implement corrective action as necessary.
- Cooperate with the licensee and Department of Human Services in any inspection or investigation.
- Ensure that all vehicles have proper documentation, comply with state and licensing agencies, and that regular maintenance is maintained.
- Implement safety and fire procedures according to all regulations and standards.
- Maintain monthly budgets and required documentation, complete payroll documentation for all employees, and evaluate and order monthly supplies.
DSP
WW Ventures/ Louise House 2 - 6455 Tuscan Court
04.2016 - 09.2017
- Oversee, monitor, and coordinate the daily operations of a day program providing opportunities to individuals.
- Communicate with the staff, assisting individuals, parents/guardians, and team members to ensure that appropriate services and supports are provided; coordinate day program activities consistent with personal support/habilitation plans.
- Maintain a safe environment in the home.
- Update and implement medication sheets for all individuals served; coordinate transportation for all medical appointments during day program hours.
- Cooperate with the licensee and Department of Human Services in any inspection or investigation.
- Ensure that all vehicles have proper documentation, comply with state and licensing agencies, and that regular maintenance is maintained.
- Implement safety and fire procedures according to all regulations and standards.
Education
Adult Residential Facility (State of California Certification) -
Community Care Licensing
Tarzana, CA12-2026
Public Health (B.S.) - undefined
California State University-Northridge
Northridge, CA06-1998
Computerized Junior Accounting (Certificate) - undefined
Glendale Career College
Glendale, CA01-1995
High School Diploma - undefined
Rosamond High School
Rosamond, CA01-1992
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Organization and multitasking
- Documentation and reporting
- Relationship building
- Conflict resolution
- Positive attitude
- Email and telephone etiquette
- Client advocacy
- Care coordination
- Community resources
- Case planning
- Critical thinking
- Documentation proficiency
- Records management
- Crisis intervention
- Emotional awareness
- Treatment Planning
- Referral coordination
- Resource management
- Case management tracking
- Home visits and inspections
- Patient assessment
- Annual case reviews
- Patient assessments
- Program development
- Family education
- Family education programs
- Utilization review
- Court mandated reporter
- Clear communication
- Team collaboration
- HIPAA compliance
- Verbal and written communication
- Client relationship management
- Goal setting
- Risk assessment
- Ethical judgment
- Report writing
- Empathy and compassion
- Progress evaluations understanding
- Client empowerment
- Vulnerable population awareness
- Teamwork and collaboration
- Team building
- Client meetings
Accomplishments
- Supervised team of 20 staff members.
- Resolved product issue through consumer testing.
Certification
- Trauma Informed Train The Trainer
- Trauma Informed Foundational Training Program
- Person Center Thinking
Timeline
Time Limited Subsidy Case Manager
Valley Oasis
05.2023 - Current
Family Response Team
Valley Oasis
11.2022 - 05.2023
Program Director
The MENTOR Network
02.2019 - 03.2021
Area Administrator
Aacres Human Services California | Gardena Office
04.2018 - 02.2019
House Lead / Administrator
Peoples Care
08.2017 - 07.2018
DSP
WW Ventures/ Louise House 2 - 6455 Tuscan Court
04.2016 - 09.2017
High School Diploma - undefined
Rosamond High School
Computerized Junior Accounting (Certificate) - undefined
Glendale Career College
Public Health (B.S.) - undefined
California State University-Northridge
Adult Residential Facility (State of California Certification) -
Community Care Licensing
Additional Information
Authorized to work in the US for any employer
Person Centered Thinking
A philosophy and set of skills that puts individuals, particularly those receiving support services, first by listening to them, learning their preferences, and honoring their choices . It focuses on balancing what is important to a person (hopes, desires, routines) with what is important for them (health, safety) to build a fulfilling life.