Summary
Overview
Work History
Education
Skills
Timeline
Barista

Jada Dave

SUNLAND,CA

Summary

I am currently a Case Manager at the Salvation Army TLS Shallow Subsidy program, and I have a strong background in case management at the TLS Shallow Subsidy program, and adept in Home Visits, Inspections, and showcasing exceptional Problem-Solving skills. I have excelled in coordinating with multiple agencies to enhance client services, achieving significant improvements in client outcomes. I have been remarked for my meticulous attention to detail and organizational prowess, ensuring optimal service. I have adapted to handling high caseloads without sacrificing quality of care, and can operate in high-pressure environments while recommending the best resources and courses of action to benefit client needs and return each to optimal quality of housing stability. With this knowledge and experience, I want to start working at your department by the end of this year or beginning of 2025. I currently hold a bachelor's degree in Criminology/Criminal Justice studies. Furthermore, I have had an extensive amount of hands on training under an experienced attorney and senior paralegals focusing on court decisions and identifying laws at Neighborhood Legal Services of Los Angeles.

Overview

4
4
years of professional experience

Work History

Interim Subsidy Case Manager

Salvation Army Shallow Subsidy
09.2022 - Current
  • Worked with populations in the low, very low and extremely low income brackets of Los Angeles County.
  • Partnered with Landlords/property managers, case managers from other housing assistance programs, LAHSA (Los Angeles Housing Services Authority) agents, and housing developers to prepare and implement individualized housing and financial plans for clients and documented client interactions and interventions in electronic charting systems such as HMIS (Homeless Management Information Systems).
  • Traveled to clients' residences and/or public places all over LA county in order to conduct: annual or quarterly assessments, habitability inspections, and lease signing sessions.
  • Coordinated services with other agencies, community-based organizations, and housing assistance professionals to provide useful benefits to clients outside housing needs such as: food resources, educational assistance, job agencies, and rental arrear assistance programs.
  • Assisted clients in navigating house searches, and providing financial assistance for clients in need of moving to a new location.
  • Developed and implemented safety plans for clients at risk of domestic violence to provide protection and emergency shelter.
  • Monitored clients' progress and tracked client services to provide crisis interventions.

Volunteer

Neighborhood Legal Services Of Los Angeles County
01.2021 - 09.2022
  • All work is done remotely and would be done via telephone and computer.
  • Used strong interpersonal communication skills to convey information to others.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • interviewed litigants via phone in order to fill out forms for court trials and other legal-based needs. These forms included DVROs (Domestic Violence Restraining Orders), CHROs (Civil Harassment Restraining Orders), RFOs (Referral for Orders), and declarations. This would all be completed through a program called hot docs, or on a pdf filler program.
  • occasionally shadowed paralegal attorneys during calls to litigants about evictions, restraining orders, and other self-
    help services.

Community Service Officer

CSUN Police Services
09.2021 - 05.2022
  • I followed protocol and continuously demonstrated knowledge of local, state and federal laws and regulations; while also
    being recognized for zero incidents on disciplinary record.
  • I provide escorts to students, faculty, and non-students of CSUN around the campus at early to late evenings.
  • I occasionally drive a motor cart in order to transport escorts at a faster time.
  • I am able to utilize a walkie talkie, flashlight, and pepper spray (that was provided to me by the police department of
    CSUN).
  • Offered security presence to special events to scan guests, monitor premises and removed unauthorized individuals.
  • Patrolled assigned zones to look for other students, faculty, and/or non-students in need of safety escort assistance.

Education

Bachelor of Arts - Criminology/ Criminal Justice Studies

California State University - Northridge
Northridge, CA
05.2022

High School Diploma -

William J. Pete Knight High School
Palmdale
05.2018

Skills

  • Case Needs Assessment
  • Decision-Making
  • Home Visits and Inspections
  • Problem-Solving
  • MS Office
  • Time Management
  • Organizational Skills
  • Attention to Detail
  • Excel spreadsheets
  • Administrative background
  • Multitasking
  • Foot patrol

Timeline

Interim Subsidy Case Manager

Salvation Army Shallow Subsidy
09.2022 - Current

Community Service Officer

CSUN Police Services
09.2021 - 05.2022

Volunteer

Neighborhood Legal Services Of Los Angeles County
01.2021 - 09.2022

Bachelor of Arts - Criminology/ Criminal Justice Studies

California State University - Northridge

High School Diploma -

William J. Pete Knight High School
Jada Dave