Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeannette P. Leone

Turnersville,NJ

Summary

Dedicated and organized Clerk Typist bringing 14 years of experience in office settings. Focused on keeping clerical options moving smoothly. Proficient in filing, alphabetizing and working with customers. Possesses understanding of operation of office equipment and programs.

Overview

29
29
years of professional experience

Work History

Office Clerk/Typist

South Jersey Gas
12.2009 - Current
  • Corrected grammar, spelling and syntax mistakes.
  • Reviewed records, paperwork, and orders for errors and resolved issues with minimal direction.
  • Completed data entry of repaired leaks and meter exchange information each day.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Maintained accurate records for Board of Public Utility inspections
  • Monitored office supplies and made arrangements for restocking of low-stock items.
  • Processed documents and materials to disseminate information to appropriate parties.
  • Managed calendars and scheduled appointments to maintain smooth flow of operations.
  • Issued invoices and followed up on outstanding payments to remind clients to pay on time.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Purchased and maintained office supplies.
  • Coordinated and scheduled meetings and appointments.
  • Booked and prepared meeting rooms, making arrangements for availability of refreshments.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Made travel arrangements for other employees' business trips, negotiating fair prices on behalf of company.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Routed business correspondence, documents, and messages to correct departments and staff members.
  • Typed letters, memos and other correspondence for staff.
  • Interacted with public on phone and at reception desk to answer questions and resolve issues.
  • Researched online and offline sources to obtain information for official documents or correspondence.
  • Generated, posted and attached information to claim files.
  • Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
  • Posted payments to accounts and maintained records.
  • Provided meeting support by taking minutes and dictations.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.

Store Manager

Famous Footwear
09.1994 - 06.2021
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Supervised guests at front counter, answering questions regarding products.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.
  • Reduced operational risks while organizing data to forecast performance trends.

Licensed Insurance Producer

Allstate Of New Jersey Insurance Company
01.2002 - 07.2009
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Provided coverage option information to assist clients in protecting assets.
  • Promoted products and services using upselling and other sales strategies.
  • Exceeded corporate quotas for monthly policy sales.
  • Utilized targeted email campaigns and cold calling to increase revenue.
  • Generated quotes and proposals for clients to match individual needs.
  • Provided comprehensive product knowledge and guidance to help clients on product selection.
  • Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
  • Followed up promptly with interested clients to close sales.
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
  • Registered customer information on database to enable tracking history and maintain accurate records.
  • Attended industry conferences to stay informed of latest products and trends.
  • Developed strong referral network in community to raise awareness and increase sales opportunities.
  • Spent ample time with each customer, verbally reviewing, and explaining documents for client comprehension.
  • Obtained underwriting approval by completing application for coverage.

Education

High School Diploma -

Washington Township HIgh School
Sewell, NJ

Insurance

Clarence B. Stevens Professional School of Busines
Cherry Hill, NJ

Skills

  • Office Supplies and Inventory
  • Program Operations
  • Employee and customer Confidentiality
  • Efficient Data Entry
  • Microsoft Word
  • Email Correspondence
  • Documenting Requirements
  • Customer Satisfaction

Timeline

Office Clerk/Typist

South Jersey Gas
12.2009 - Current

Licensed Insurance Producer

Allstate Of New Jersey Insurance Company
01.2002 - 07.2009

Store Manager

Famous Footwear
09.1994 - 06.2021

High School Diploma -

Washington Township HIgh School

Insurance

Clarence B. Stevens Professional School of Busines

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Jeannette P. Leone