Summary
Overview
Work History
Education
Skills
Timeline
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Jean Nicole Alder

Rosharon,United States

Summary

Experienced and dedicated Lead Patient Care Coordinator with a proven track record of managing and coordinating patient care services. Skilled in communication, organization, and leadership, ensuring optimal patient satisfaction and outcomes.

Overview

17
17
years of professional experience

Work History

Medication Access Specialist

Ochsner Health
04.2024 - Current
  • Collaborated with healthcare and insurance providers to secure affordable medication options for patients.
  • Facilitated prior authorizations and appeals to ensure timely access to prescribed medications.
  • Conducted medication formulary reviews to identify cost-effective alternatives for patients.
  • Improved medication adherence rates by educating patients on financial assistance programs and copay cards.
  • Enhanced data accuracy in patient records through meticulous documentation of access-related information.

Clearance Specialist

Soleo Health
04.2022 - 03.2024
  • Expertly navigate insurance and prior authorization requirements for patients' medication access needs.
  • Collaborate with healthcare providers to ensure timely and accurate medication orders.
  • Demonstrate proficiency in advocating for patients to overcome barriers to medication access.
  • Coordinate with doctors/hospitals to ensure quality patient care, business development, and fiscal efficiency
  • Ensured accurate documentation for swift issuance of clearances, leading to a higher success rate in approvals.

Lead Patient Care Coordinator

Coram/CVS Specialty Infusion Services
01.2007 - 04.2022
  • Managed team of patient care coordinators, overseeing daily operations and workflow efficiency.
  • Developed and implemented training programs for new hires to ensure smooth onboarding process.
  • Optimized insurance claims processing by maintaining accurate and up-to-date patient information in electronic health records.
  • Streamlined communication between healthcare providers, resulting in improved patient outcomes.
  • Boosted patient satisfaction by addressing concerns promptly and resolving issues in a timely manner.

Education

CPC Certification Course - Medical Coding

Coding Clarified
Coeur D'Alene, ID
11.2021

Skills

  • Training & Developing
  • Time Management
  • Healthcare Legal Regulations
  • Referral & Data Management
  • Regulatory Compliance
  • Document Management
  • Health & Safety Management
  • Strategic Planning
  • Stress Management

Timeline

Medication Access Specialist

Ochsner Health
04.2024 - Current

Clearance Specialist

Soleo Health
04.2022 - 03.2024

Lead Patient Care Coordinator

Coram/CVS Specialty Infusion Services
01.2007 - 04.2022

CPC Certification Course - Medical Coding

Coding Clarified

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Jean Nicole Alder